Customer Service jobs in Malaysia

Lead customer success for AI-driven AML and fraud detection at Hawk in Malaysia. Own the full lifecycle from scoping to value realization, driving GRR/NRR for $500K+ ARR accounts. 5+ years in B2B enterprise software required.

Join Sitecore's CVR Services Hub in Kuala Lumpur as a Customer Success Engineer. Drive digital adoption for Sitecore360 accounts, run playbook actions and quarterly reviews. Requires 3-6 years in SaaS Customer Success and CMS/DXP knowledge.

Lead customer success for strategic accounts as Senior Manager, Industry Insights in Kuala Lumpur. Requires 8-12+ years in insights or FMCG, 3-5+ years leading teams, and fluent Mandarin for the China market.

Join NIQ in Kuala Lumpur as a Senior Executive, Industry Insights & Customer Success. Leverage 4-7 years of client-facing experience and Chinese language skills to drive insights and growth. Enjoy flexible work and learning benefits.

Lead the end-to-end patient journey as Customer Care & Experience Manager in Malaysia. Requires 5-7 years CX leadership, PFA98 knowledge, and NPS/CSI analytics skills. Drive satisfaction and compliance.

Join Mudah.my as a Content Reviewer in Kuala Lumpur on a 6-month contract. Review user content, ensure policy compliance, and enjoy hybrid work with rotational shifts. Fresh graduates welcome.

Lead Agoda's Vietnamese customer service team in Bangkok as Regional CS Manager. Requires 5-7 years experience managing managers and 75+ FTE teams, strong analytics, and native Vietnamese. Drive SLAs, coach talent, and shape culture.

Join our team as a CCX Executive in Malaysia, serving as the key contact for patients and visitors. Requires 5-7 years in PR, strong empathy, and conflict resolution skills to ensure excellent patient experiences.

Lead a high-performing customer support team at Malaysia's first digital bank. Requires 4+ years in contact centre roles and 2+ years managing teams. Flexible shifts, CRM expertise, and a passion for serving everyday Malaysians.

Join SGS in Senai as a Sampling Specialist cum Customer Care Executive. Conduct food, water, and air sampling while managing client enquiries. Diploma required, fresh graduates welcome.

Join NIQ/GFK in Kuala Lumpur as a Jr. Customer Support Analyst. Use your Mandarin and English skills to troubleshoot data issues and support clients. Requires 0-2 years experience and Excel proficiency.

Lead Customer Success teams and strategic enterprise accounts as Senior Manager in Kuala Lumpur. Requires 8-12+ years in insights/FMCG, 3-5 years leadership, Chinese language skills, and strong commercial acumen.

Join Coface as a Commercial Operations Analyst in Kuala Lumpur. Use your Excel and data skills to drive CRM discipline, KPI reporting, and sales forecasting. 2-3 years of experience required.

Join IKEA Malaysia as a Customer Care Centre Agent in Petaling Jaya. Use your 1-2 years of customer support experience to resolve queries, handle complaints and deliver service that keeps customers coming back.

Join IKEA Batu Kawan as a Part Time Customer Relations Officer (Services)! Ensure a joyful shopping experience, handle basic food prep, and thrive in a fast-paced retail environment. 20 hours per week.

Join Sutherland in Kuala Lumpur as a Customer Service Consultant supporting Cantonese-speaking customers via live chat and calls. Requires fluent Cantonese, Traditional Chinese, and English with 1-2 years of CSAT-focused experience.