Technical Support Escalation Engineer - Dynamics 365 Finance and Operations, BizApp 求人

仕事内容

Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers’ trust in Microsoft and improve their business performance. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

業務内容

You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
You participate in communities with peer delivery roles
You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

応募資格

3+ years technical support, technical consulting experience, or information technology experience OR bachelor’s degree in computer science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and/or related experience
Experience in ERP working in one or more of the following Retail-Technology areas: A good understanding of RETAIL industry
X++, C# and OOB knowledge, in addition to Design patterns concept knowledge (i.e. Request, Response)
Web stack developer knowledge, JavaScript, TypeScript and HTML5.
Good knowledge of Microsoft SQL or other related Database technologies
A solid understanding of IIS, troubleshooting website issues, HTTP responses using Fiddler or other Network Monitoring tools
Japanese Language: fluent in reading, writing and speaking.
English Language: confident in reading and writing
moderate spoken English skills.

歓迎条件

2+ years in a customer facing service role in any capacity
Strong customer service, accurate and logical problem solving
Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
Excellent Communication Skills - verbal, listening, and written (including technical writing).
Interpersonal and relationship skills proven through work experience
Passion for lifelong learning and personal and professional development
Exposure and experience working with customers on the Cloud, e.g. Microsoft Cloud products or other Cloud Management System
Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS)
Degree in Engineering, Business Administration, Management Information Systems, Computer Science, Computer Information Systems or Computer Engineering, Industrial Engineering

Microsoft Corporation - すべての求人

国を選択

Technical Support Escalation Engineer - Dynamics 365 Finance and Operations, BizApp

仕事内容

業務内容

応募資格

歓迎条件

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