Technical Support Engineer 求人

Technical Support Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

勤務地

Japan , Tokyo

給与:

未提供

Microsoft Corporation

締切日

追って連絡

応募資格

3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Japanese Language: fluent in reading, writing and speaking
English Language: confident in reading and writing
moderate spoken English skills
Ability to meet Microsoft, customer and / or government security screening requirements
Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

業務内容

You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
You participate in communities with peer delivery roles
You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

フルタイム

Technical Support Engineer - OneDrive & SharePoint

企業の情報共有とコラボレーションの中心となる SharePoint / OneDrive プラットフォームの安定稼働を支え、複雑なトラブルを技術的に解き明かし、...

勤務地

Japan , Tokyo; Osaka

給与:

未提供

Microsoft Corporation

締切日

追って連絡

応募資格

Technical support experience (software/cloud/enterprise)
SI, field SE, system operation/failure response
Software development or troubleshooting in development environment
Ability to organize/analyze technical problems and explain clearly
Willingness to learn new technologies and enjoy new challenges
Japanese: business level
English: ability to read technical documents, chat/email

業務内容

Investigate/resolve technical issues for SharePoint/OneDrive/Microsoft 365 Copilot
Identify root causes through log analysis, reproduction environment setup, technical verification
Propose solutions/workarounds considering customer environment/business context
Provide technical guidance during introduction/operation phases
Escalation and technical coordination with development/overseas teams
Improve support quality through knowledge creation/sharing

待遇

Flexible work style
Supportive team culture
Diversity & Inclusion initiatives
Hybrid work (office/remote)
Onboarding & mentor system
Global collaboration opportunities

フルタイム

Technical Support Escalation Engineer - Dynamics 365 Finance and Operations, BizApp

Within CSS, our Digital Transformation Platform (DTP) group delivers world-class...

勤務地

Japan , Tokyo

給与:

未提供

Microsoft Corporation

締切日

追って連絡

応募資格

3+ years technical support, technical consulting experience, or information technology experience OR bachelor’s degree in computer science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and/or related experience
Experience in ERP working in one or more of the following Retail-Technology areas: A good understanding of RETAIL industry
X++, C# and OOB knowledge, in addition to Design patterns concept knowledge (i.e. Request, Response)
Web stack developer knowledge, JavaScript, TypeScript and HTML5.
Good knowledge of Microsoft SQL or other related Database technologies
A solid understanding of IIS, troubleshooting website issues, HTTP responses using Fiddler or other Network Monitoring tools
Japanese Language: fluent in reading, writing and speaking.
English Language: confident in reading and writing
moderate spoken English skills.

業務内容

You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
You participate in communities with peer delivery roles
You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

フルタイム

新着

Technical Support Engineer - Azure Cloud

With more than 45,000 employees and partners worldwide, the Customer Experience ...

勤務地

Japan , Tokyo

給与:

未提供

Microsoft Corporation

締切日

追って連絡

応募資格

Fluent in reading, writing, and speaking Japanese
Confident in reading and writing English with intermediate conversational spoken level
Business-level Japanese communication skills with a strong understanding of Japanese culture and customer expectations
Leadership - handle technically challenging and politically sensitive customer situations
Effective, polished interaction with customers to gather information quickly
explain customer responsibilities in resolving issue
communicate next steps and status
and inspire confidence
Demonstrable troubleshooting skills
Cross-team collaboration

業務内容

Own, troubleshoot and solve customer technical issues
Support delivery, working with customers to resolve technical customer issues on the Microsoft Azure Platform
Determine technical support Pain areas that she/he would see while working with Customers and Provide feedback and details to Technical Advisors and Internal teams
Critical role in the implementation of Azure Platform support capabilities which includes working with the PG and Azure Supportability PMs (Project Managers) to implement asks
identify technology, and/or process readiness needs, and work with Training PMs and Tech Leads to ensure support team readiness
and, develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.

フルタイム

Senior engineer, global product support

勤務地

Japan , 神奈川

給与:

6000000.00 - 12500000.00 JPY / 年

Randstad

締切日

2027年2月16日

応募資格

Bachelor’s degree in Mechanical, Electrical, Aeronautical Engineering, or related science (practical experience is considered more important than formal education)
At least 5 years of hands-on experience with PECVD / plasma technologies preferred
Strong background in troubleshooting semiconductor manufacturing equipment
Experience with plasma-related processes (e.g., PECVD, etching)
experience at semiconductor companies preferred
Ability to communicate effectively in English and Japanese for internal and external discussions, including U.S.-based customers
Proven customer-facing experience with the ability to explain issues, root causes, and manage expectations
Strong sense of ownership with the ability to drive issues end to end and follow through to resolution
Willingness and ability to travel globally (up to 50%)
Eligible to work in Japan (working visa acceptable)

業務内容

Provide expert-level technical support for advanced PECVD and plasma-based equipment
Diagnose, troubleshoot, and resolve complex electro-mechanical, plasma, and software-related issues escalated beyond first-line support
Lead root cause analysis and clearly communicate issues, countermeasures, and expectations to customers and internal teams
Work closely with engineering teams in Tama on design feedback, reliability improvements, and maintenance enhancements
Support system installations, upgrades, engineering change implementations, and customer technical training
Coordinate technical and administrative support activities including installation, repair, preventive maintenance, and upgrades at customer sites
Report design, reliability, and maintenance issues to design and software engineering teams
Communicate directly with customers (engineers through management-level stakeholders such as Directors and VPs)
Collaborate with a global support team across Japan, Korea, and Arizona
Travel globally up to 50% of the time (up to approximately six months per year)

待遇

健康保険,厚生年金保険,雇用保険,労災保険

フルタイム

Technical Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

勤務地

Japan , Tokyo

給与:

未提供

Hewlett Packard Enterprise

締切日

追って連絡

応募資格

IT業界において3年以上の顧客サポートの経験
Networking(OSI 7 Layerのうち特にLayer2及びLayer3)の基礎知識
コミュニケーションスキル
プレゼンテーションスキル

業務内容

お客様の環境に導入された製品に関わる技術的な問い合わせ(障害、QA等)への対応
Labo を用いた再現環境の構築及び検証
Technical Document並びにBug Data Baseの精査
Knowledge Baseの作成、校正、更新
ジュニア・レベル・エンジニアへの教育指導
社内トレーニングへの参加

待遇

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

フルタイム

Technical Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

勤務地

Japan , Tokyo

給与:

未提供

Hewlett Packard Enterprise

締切日

追って連絡

応募資格

IT業界において3年以上の顧客サポートの経験
Networking(OSI 7 Layerのうち特にLayer2及びLayer3)の基礎知識
コミュニケーションスキル
プレゼンテーションスキル

業務内容

お客様の環境に導入された製品に関わる技術的な問い合わせ(障害、QA等)への対応
Labo を用いた再現環境の構築及び検証
Technical Document並びにBug Data Baseの精査
Knowledge Baseの作成、校正、更新
ジュニア・レベル・エンジニアへの教育指導
社内トレーニングへの参加

待遇

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

フルタイム

Technical Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

勤務地

Japan , Tokyo

給与:

未提供

Hewlett Packard Enterprise

締切日

追って連絡

応募資格

IT業界において3年以上の顧客サポートの経験
Networking(OSI 7 Layerのうち特にLayer2及びLayer3)の基礎知識
コミュニケーションスキル
プレゼンテーションスキル

業務内容

お客様の環境に導入された製品に関わる技術的な問い合わせ(障害、QA等)への対応
Labo を用いた再現環境の構築及び検証
Technical Document並びにBug Data Baseの精査
Knowledge Baseの作成、校正、更新
ジュニア・レベル・エンジニアへの教育指導
社内トレーニングへの参加

待遇

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

フルタイム

Technical Support Engineer

BD

勤務地:
Japan , Tokyo

カテゴリー:
IT - 管理

契約形態:
未提供

給与:

仕事内容:

業務内容:

応募資格:

歓迎条件:

追加情報:

求人掲載日:
2025年12月23日

より多くの機会をお探しですか？あなたのスキルと興味に合った他の求人情報を検索してください。

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BD

勤務地:Japan , Tokyo

カテゴリー:IT - 管理

契約形態:未提供

給与:

仕事内容:

業務内容:

応募資格:

歓迎条件:

追加情報:

求人掲載日:2025年12月23日

より多くの機会をお探しですか？あなたのスキルと興味に合った他の求人情報を検索してください。

類似の求人 Technical Support Engineer

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Technical Support Engineer

勤務地:
Japan , Tokyo

カテゴリー:
IT - 管理

契約形態:
未提供

求人掲載日:
2025年12月23日