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Technical Support Engineer

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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勤務地:
Japan , Tokyo

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カテゴリー:
IT - 管理

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契約形態:
未提供

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給与:

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応募する

仕事内容:

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

業務内容:

  • お客様の環境に導入された製品に関わる技術的な問い合わせ(障害、QA等)への対応
  • Labo を用いた再現環境の構築及び検証
  • Technical Document並びにBug Data Baseの精査
  • Knowledge Baseの作成、校正、更新
  • ジュニア・レベル・エンジニアへの教育指導
  • 社内トレーニングへの参加

応募資格:

  • IT業界において3年以上の顧客サポートの経験
  • Networking(OSI 7 Layerのうち特にLayer2及びLayer3)の基礎知識
  • コミュニケーションスキル
  • プレゼンテーションスキル

歓迎条件:

  • Cisco Systems社認定試験CCNAに相当する知識
  • 新しい事へ積極的に取り組む姿勢
  • ルールを念頭に置きつつ自ら考え行動に移せる能力
  • 新しいテクノロジー、ソリューションを積極的に学ぼうとする姿勢
待遇:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

追加情報:

求人掲載日:
2025年8月13日

雇用形態:
フルタイム
職種:
ハイブリッド勤務
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This role has been designed as ‘Hybrid’ with an expectation that you will work o...
勤務地
勤務地
Japan , Tokyo
給与
給与:
未提供
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
締切日
追って連絡
Flip Icon
応募資格
応募資格
  • IT業界において3年以上の顧客サポートの経験
  • Networking(OSI 7 Layerのうち特にLayer2及びLayer3)の基礎知識
  • コミュニケーションスキル
  • プレゼンテーションスキル
業務内容
業務内容
  • お客様の環境に導入された製品に関わる技術的な問い合わせ(障害、QA等)への対応
  • Labo を用いた再現環境の構築及び検証
  • Technical Document並びにBug Data Baseの精査
  • Knowledge Baseの作成、校正、更新
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待遇
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  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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