社名非公開. 職種: 運用、保守、監視、テクニカルサポート. 業務内容: Own and manage customer issues and see problems throughout resolution; Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping positive, and “can-do” attitude; Work directly with R&D and Product Management on customer issues upon full resolutions; Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions; Nurture the relationship with the customer through ongoing communication and periodic meetings; Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance; Monitor customer status and identify both areas of concern and growth opportunities; Be a part in building and expanding the company’s Global Support Services
業務内容:
Own and manage customer issues and see problems throughout resolution
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping positive, and “can-do” attitude
Work directly with R&D and Product Management on customer issues upon full resolutions
Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions
Nurture the relationship with the customer through ongoing communication and periodic meetings
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance
Monitor customer status and identify both areas of concern and growth opportunities
Be a part in building and expanding the company’s Global Support Services
応募資格:
Has 2-3 years or more experience working as a Support Engineer (tier2-3)/Network Engineer
Knowledge of security concepts such as CASB, DLP, IPS
Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
Experience with VPNs, IPsec, BGP, security protocols, and standards
Familiarity with WAN/SD-WAN/ MPLS networks
Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
Experience working with Cloud, SaaS technology provider
Excellent oral and written communication skills with a passion for working with customers
Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
Ability to work with globally dispersed, cross-cultural team
Solid command of the Japanese and English languages (written and spoken)
歓迎条件:
Knowledge of security concepts such as CASB, DLP, IPS
Experience working with Cloud, SaaS technology provider
