Service delivery 求人 | Randstad (東京23区, 東京都)

Senior Engineering Manager

The candidate will be experienced in providing outstanding services in support o...

勤務地

Japan , Chiyoda-ku, Tokyo

給与:

8000000.00 - 14000000.00 JPY / 年

JLL

締切日

追って連絡

応募資格

University degree in mechanical / electrical engineering or other related engineering discipline
8 years plus experience in facilities management, critical engineering and/or building services
Ideally a professional qualification holder such as PE (USA), CEng (UK) or local equivalent
Excellent people skills and ability to interact with a wide range of client and vendor staff
Experience in CEM, continuous improvement initiatives, client communication and technical reports
Confident, clear and comfortable in communicating with Good presentation skills
Self-motivated
confident & energetic
Ability to work across multiple, matrix reporting environments and prioritize activities accordingly
Ability to effectively deal with stressful situations

業務内容

Management of direct / indirect staff in the performance of onsite engineering services and related programs
Service delivery in accordance with a Service Level Agreement (SLA) between JLL and Client
Initiate and maintain a system to measure the quality of performance when needed
Preparation of internal / external engineering service reports when necessary
Develop and maintain Standard Operating Procedures (SOPs) for engineering services and critical environments
Compliance with all SOPs and related controls
Provide technical training, quality control and instruction to local JLL service delivery teams
Subject matter expert for critical environments and general building engineering services
Provide emergency / non-emergency response support for engineering related incidents
Client stakeholder management

待遇

Bonus: Yes(Performance-based bonus)

フルタイム

Customer care senior coordinator

Lead customer service excellence and drive operational improvements in a dynamic...

勤務地

Japan , Tokyo

給与:

5500000.00 - 7500000.00 JPY / 年

Randstad

締切日

2026年6月03日

応募資格

Bachelor's degree
Business-level English proficiency (TOEIC 700+ preferred)
Experience in order-taking operations (FMCG industry preferred)
Supervisory experience with temporary/contract staff
Experience with SAP order management systems (preferred)
Strong communication and interpersonal skills
Proactive and results-oriented approach
Ability to work effectively both independently and as part of a team
Strong analytical and problem-solving skills
Commitment to continuous improvement

業務内容

Lead customer service operations, ensuring excellence in order taking, communication, delivery monitoring, and invoicing
Supervise customer service team members in daily operations
Execute customer service process enhancements and transformation initiatives
Support customer collaboration initiatives with the sales team and customers
Support sales initiatives, such as trade term projects and system enhancements
Collaborate cross-functionally to improve supply chain processes, particularly in logistics
Contribute to team engagement activities and discussions
Manage the engagement of contractors and temporary staff

待遇

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日

フルタイム

!

Senior Facilities Engineering Manager

大手外資系金融機関のオフィス設備管理業務（JLL受託）をマネジメントするポジションです。建物設備の安定稼働を通じて、クライアントの事業継続を支える重要な役割を担...

勤務地

Japan , Tokyo

給与:

未提供

JLL

締切日

追って連絡

応募資格

University degree or professional qualification in engineering
Over 5 years practical experience in facilities maintenance operations
Experience of engineering systems troubleshooting
Ability to think laterally and deliver innovative solutions
Strong interpersonal, decision-making and people skills
Strong verbal and written communication skills
Business level of English and Japanese

業務内容

Engineer Subject Matter Expert providing oversight and guidance to engineering managers and staff
Develop ongoing training programs
Co-responsible for compliance of all regulatory laws and guidelines
Overall Technical responsibility of facilities service delivery and engineering operations
To manage comprehensive engineering and facilities management services
To achieve financial and other KPIs
Delivery of services in accordance with the client’s Management Agreement SLA

フルタイム

Sevice delivery lead

Very stable business model

勤務地

Japan , Tokyo

給与:

9000000.00 - 10000000.00 JPY / 年

Randstad

締切日

2026年9月30日

応募資格

Business level in both Japanese and English
At least 5+ years of IT experience
Knowledge of ITIL

業務内容

Global Facing senior position
Able to develop deep understanding and expertise in plant IT

待遇

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日

フルタイム

Head of shared services

Seeking a strategic and highly experienced Head of Shared Services to lead multi...

勤務地

Japan , Tokyo

給与:

16000000.00 - 30000000.00 JPY / 年

Randstad

締切日

2027年3月18日

応募資格

Experience in Shared Services, BPO, Business Operations, or related fields, with at least 5+ years in a leadership capacity
Proven track record of managing multi-functional teams in a complex, matrixed multinational corporate environment
Deep understanding of operational processes in at least one, two or more of the core areas (Finance, HR, GA, SCM, Customer Support)
Demonstrated success in leading process optimization (Lean/Six Sigma certification is a strong plus) and implementing operational technologies (e.g., SAP, Oracle, ServiceNow, Salesforce)
Exceptional communication, negotiation, and stakeholder management skills. Ability to influence without direct authority
Bachelor’s degree (an MBA or equivalent master's degree is highly preferred, not a must)

業務内容

Define and execute the strategic roadmap for the Shared Services organization, aligning with overall corporate objectives
Drive digital transformation initiatives, including the integration of RPA (Robotic Process Automation), AI, and advanced ERP systems to streamline workflows
Lead change management efforts to ensure smooth transitions of new processes and functions into the Shared Services model
Directly manage and optimize service delivery across the following core pillars: Finance: Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R), and expense management
Human Resources: Employee onboarding, payroll administration, benefits processing, and HR data management
General Affairs: Facility management, vendor relations, procurement of office supplies, and administrative support
Supply Chain Management: Order processing, inventory tracking support, procurement, logistics coordination, and supplier query management
Customer Support: Tier 1/Tier 2 customer inquiries, ticketing system management, and issue resolution SLAs
Establish, monitor, and report on comprehensive Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Partner closely with global functional heads (CFO, CHRO, Head of Supply Chain, etc.) to ensure the Shared Services center meets their evolving needs

待遇

Competitive Compensation: An attractive base salary, performance-based bonus, and comprehensive equity/stock options
Flexibility: Hybrid work style, up to 2 days WFH. Super flex with no core hours
健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日

フルタイム

Assistant Engineering Manager

The candidate will be experienced in providing outstanding services in support o...

勤務地

Japan , Chiyoda-ku, Tokyo

給与:

5000000.00 - 7000000.00 JPY / 年

JLL

締切日

追って連絡

応募資格

University degree in mechanical / electrical engineering or other related engineering discipline
5 years plus experience in facilities management, critical engineering and/or building services
Experience of engineering systems troubleshooting
Ability to think laterally and deliver innovative solutions
Strong interpersonal, decision-making and people skills
Strong verbal and written communication skills
Fluent spoken & written English and Japanese
IT literate

業務内容

Overall Technical responsibility of facilities service delivery for the Engineering Command Centre
To manage comprehensive engineering and facilities management services
Assists the Engineering Manager and works with staff and make certain they qualified and trained to perform the duties they are expected to carry out
Assists in the performance of installation, maintenance, repair, and operation of mechanical, electrical, and power generation equipment and systems
Operates systems in a safe and efficient manner in accordance with government regulatory compliance and standard operating procedures
To achieve financial and other KPIs established by the clients and Assistant Regional Engineering Manager/Senior Engineering Manager
Delivery of services in accordance with the client’s Management Agreement SLA
Critical Environment Management (CEM)
Account Engineering
Vendor Management

待遇

Bonus: Yes(Performance-based bonus)

フルタイム

Finance transformation（財務・会計領域）

会計領域に関するコンサルティングサービス・ファイナンスストラテジー：　財務経理組織の将来像検討、トレジャリー、イベント&ターンアラウンド、ファイナンスタレントマ...

勤務地

Japan , Tokyo

給与:

8000000.00 - 20000000.00 JPY / 年

Randstad

締切日

2026年7月02日

応募資格

経理・財務部門における改革プロジェクト経験
財務会計、管理会計、中期経営計画策定、資金・税務関連のオペレーション改革、会計システム導入、IFRS、J-SOX
英語の読み書き
TOEIC目安850点以上
簿記2級、中小企業診断士、ITコーディネータ、会計士・税理士
SAP FI/CO, Concur, Workday Finance, Anaplan, Tagetik, Workday AdaptiveのCertificate
新しいソリューションの開発や新しいオファリングを産み出す活動に積極的に参画し、世の中にない新しいものを生み出すことに積極的になれるマインド
インダストリやグループ内他ファンクションなどと積極的にコミュニケーションをとり、仕事を作る幅を広げていき、CFO領域におけるサービスと関連領域のデリバリーを厭わないマインド、受注に向けて能動的に動けること（マネージャークラス）

業務内容

会計領域に関するコンサルティングサービス・ファイナンスストラテジー：　財務経理組織の将来像検討、トレジャリー、イベント&ターンアラウンド、ファイナンスタレントマネジメント・経営管理・管理会計：　連結経営管理、KPI体系再構築、原価計算制度設計、経営管理システム導入・財務会計：　財務経理業務改革（BPR）、決算期統一・早期化、会計システム構想・グローバルビジネスサービス：　機能配置最適化(Service Delivery Model)、SSC構築

待遇

健康保険
厚生年金保険
雇用保険
労災保険
企業年金基金
退職金制度
総合福祉団体定期保険
財形貯蓄制度
定期健康診断
保養施設利用補助

フルタイム

Digital transformation with sap

戦略的テーマのアドバイザリーからシステム導入・保守まで幅広いサービス提供を行っています。上記の４つの領域のプロジェクトを経験することで、ファイナンス領域全体の知...

勤務地

Japan , Tokyo

給与:

8000000.00 - 20000000.00 JPY / 年

Randstad

締切日

2026年7月02日

応募資格

経理・財務部門における改革プロジェクト経験
財務会計、管理会計、中期経営計画策定、資金・税務関連のオペレーション改革、会計システム導入、IFRS、J-SOX
英語の読み書き
TOEIC目安850点以上
簿記2級、中小企業診断士、ITコーディネータ、会計士・税理士
SAP FI/CO, Concur, Workday Finance, Anaplan, Tagetik, Workday AdaptiveのCertificate
新しいソリューションの開発や新しいオファリングを産み出す活動に積極的に参画し、世の中にない新しいものを生み出すことに積極的になれるマインド
インダストリやグループ内他ファンクションなどと積極的にコミュニケーションをとり、仕事を作る幅を広げていき、CFO領域におけるサービスと関連領域のデリバリーを厭わないマインド、受注に向けて能動的に動けること

業務内容

会計領域に関するコンサルティングサービス・ファイナンスストラテジー：　財務経理組織の将来像検討、トレジャリー、イベント&ターンアラウンド、ファイナンスタレントマネジメント・経営管理・管理会計：　連結経営管理、KPI体系再構築、原価計算制度設計、経営管理システム導入・財務会計：　財務経理業務改革（BPR）、決算期統一・早期化、会計システム構想・グローバルビジネスサービス：　機能配置最適化(Service Delivery Model)、SSC構築

待遇

健康保険,厚生年金保険,雇用保険,労災保険
企業年金基金
退職金制度
総合福祉団体定期保険
財形貯蓄制度
定期健康診断
保養施設利用補助
カフェテリアプラン
年次有給休暇
受験有給休暇

フルタイム

国を選択

Service delivery

仕事内容

応募資格

待遇

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