Senior Engineer II, Total Product Support (PEALD)

• Act as the single point of contact (POC) for customer technical issues and requests
• Own customer escalations from problem identification through root cause analysis and final closure
• Lead cross‑functional task forces and interface with BU Engineering and global support teams to resolve critical issues
• Drive continuous improvement of system uptime, availability, and performance at customer sites
• Analyze top issues using Pareto and data‑driven methodologies and prioritize corrective actions
• Ensure implementation of corrective and preventive actions to avoid repeat issues
• Manage Non‑Conformances (NCs) and lead completion of 8D reports for critical issues
• Support FCO, retrofit, and TSB activities for released products
• Oversee IQ and warranty management to meet cycle time, cost, and quality targets
• Support NPI and CIP activities from a customer and field implementation perspective
• Act as the product expert for assigned tools, ensuring knowledge transfer and best practice deployment
• Collaborate with internal teams to feedback customer issues and drive design and process improvements
• Provide clear and timely communication of issue status, risks, and action plans
• Align internally with management and engineering on priorities and customer commitments
• Maintain strong, trust‑based relationships with customers through professional and effective communication

• Bachelor’s degree or higher in Engineering or a related technical field
• Business level of Japanese and English ability
• Strong system‑level understanding of hardware, software, and process integration
• Experience in semiconductor equipment support, product support, or field engineering roles
• Proven ability to manage customer escalations and work in high‑pressure environments
• Willingness to travel frequently to customer sites (travel percentage varies by assignment)

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