Senior engineer, global product support

• Provide expert-level technical support for advanced PECVD and plasma-based equipment
• Diagnose, troubleshoot, and resolve complex electro-mechanical, plasma, and software-related issues escalated beyond first-line support
• Lead root cause analysis and clearly communicate issues, countermeasures, and expectations to customers and internal teams
• Work closely with engineering teams in Tama on design feedback, reliability improvements, and maintenance enhancements
• Support system installations, upgrades, engineering change implementations, and customer technical training
• Coordinate technical and administrative support activities including installation, repair, preventive maintenance, and upgrades at customer sites
• Report design, reliability, and maintenance issues to design and software engineering teams
• Communicate directly with customers (engineers through management-level stakeholders such as Directors and VPs)
• Collaborate with a global support team across Japan, Korea, and Arizona
• Travel globally up to 50% of the time (up to approximately six months per year)

• Bachelor’s degree in Mechanical, Electrical, Aeronautical Engineering, or related science (practical experience is considered more important than formal education)
• At least 5 years of hands-on experience with PECVD / plasma technologies preferred
• Strong background in troubleshooting semiconductor manufacturing equipment
• Experience with plasma-related processes (e.g., PECVD, etching)
• experience at semiconductor companies preferred
• Ability to communicate effectively in English and Japanese for internal and external discussions, including U.S.-based customers
• Proven customer-facing experience with the ability to explain issues, root causes, and manage expectations
• Strong sense of ownership with the ability to drive issues end to end and follow through to resolution
• Willingness and ability to travel globally (up to 50%)
• Eligible to work in Japan (working visa acceptable)

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