Lead and grow a dynamic operations team in a cutting-edge technology environment.■About our clientJoin a leading tech firm transforming the industry with its innovative solutions. They're dedicated to creating a better future through technology while supporting employees' growth in a collaborative culture.■Role OverviewYou will be responsible for overseeing all aspects of the company's operations, leading a high-performing team, and driving continuous improvement. You will develop and implement strategic plans, manage budgets, and ensure efficient operations across all departments. You'll be instrumental in shaping the future of the company's operational efficiency and success.■Key Responsibilities・Lead the development and implementation of operational strategies aligned with company objectives.・Manage and mentor a team of operations professionals, fostering a culture of high performance.・Oversee daily operations, ensuring efficiency and effectiveness across all departments.・Develop and manage operational budgets, ensuring resource allocation is optimized.・Identify and implement process improvements to enhance operational efficiency.・Collaborate with other departments to ensure seamless integration and coordination.・Monitor key performance indicators (KPIs) and report on progress towards goals.・Stay abreast of industry best practices and emerging technologies.
業務内容
Lead the development and implementation of operational strategies aligned with company objectives
Manage and mentor a team of operations professionals, fostering a culture of high performance
Oversee daily operations, ensuring efficiency and effectiveness across all departments
Develop and manage operational budgets, ensuring resource allocation is optimized
Identify and implement process improvements to enhance operational efficiency
Collaborate with other departments to ensure seamless integration and coordination
Monitor key performance indicators (KPIs) and report on progress towards goals
Stay abreast of industry best practices and emerging technologies
応募資格
Bilingual Language Capability – English & Japanese
8+ years of leadership experience in Contact Centre & Customer Experience Management for international markets
Experience managing projects of more than 1000+ FTEs
Experience in managing financials: budget, margin, and P&L
Ability to make decisions under high levels of stress
Excellent interpersonal skills and teamwork mindset
Must be highly detail-oriented, productive, accountable, and work under tight deadlines when needed
Excellent organizational and leadership abilities
Working knowledge of data analysis and performance/operation metrics