Guest Service Officer 求人 | Four Seasons (Tokyo)

Guest Service Officer

Four Seasons

勤務地:
Japan , Tokyo

カテゴリー:
ホスピタリティと観光

契約形態:
未提供

給与:

未提供

求人を保存

求人情報の有効期限が切れました

仕事内容:

GSO(The Bell Attendant) is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. As the first and last impression of the Hotel, this high profile department carries a special responsibility. GSO is stationed at the bell stand inside the hotel and greets each guest by name upon arrival and departure. The Bell Attendant transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage. GSO also provides arriving guests with a hotel orientation.

業務内容:

Maintain a harmonious and professional relationship with co-workers, supervisors and all departments
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Develop healthy and positive relationships with other Front Office team members and all hotel employees in general
Assist in other areas of the department as needed
Ensure all local and corporate policies, work rules, and benchmark standards are properly applied
Utilize Golden appropriately to maximize guest recognition and satisfaction
Develop guest connections, gain feedback on their stay, and proactively seek solutions to resolve any issues
Process packages, faxes, messages, and mail—both outgoing and incoming—accurately and promptly
Keep information on restaurants, museums, attractions, maps, and local highlights up to date
Establish close contacts with vendors to provide guests with accurate information, ticketing, and reservations
Manage and control the flow of cars at the driveway
Welcome guests warmly at the driveway and ensure luggage is properly unloaded from vehicles
Work closely with valet service vendors
Monitor lobby activity and engage guests in a well-paced, natural, friendly, and interested manner
Monitor luggage storage to ensure it is kept in a safe and clean condition
Conduct monthly inventories of guest service tools and equipment
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Resolve complaints and respond promptly to all guest inquiries in person or by phone
Actively report any issues or glitches during the shift to the Supervisor or Guest Relations Manager
Perform any additional duties as assigned by the Guest Relations Manager or Front Desk Manager
Seek opportunities to upsell higher room categories, Spa, Food & Beverage, and other hotel activities that contribute to revenue
Monitor and control expenses effectively

応募資格:

High School education or equivalent experience
1–2 years of experience in a similar position within a luxury hospitality brand is preferred
Strong communication and writing skills in both Japanese and English (Business level) required
Flexibility in scheduling is required to accomplish all key responsibilities
A working knowledge of accounting principles and Four Seasons Internal Controls, Policies, and Procedures as they relate to cashiering (can be learned on the job)
Ability to operate standard office equipment such as fax, scanner, copier, telephone, and calculator
Knowledge of and ability to operate computer systems including Opera, Mobile App, and Four Seasons Messenger
Good ability to read, write, and speak both English and Japanese
Clear understanding of the purpose and reasons for internal controls
Understand and adhere to hotel quality and service standards
Strong commitment to service excellence
Act as a strong and supportive team player
Guest satisfaction oriented
Excellent problem-solving skills
Provide basic troubleshooting support for in-room services such as Internet, TV movies, games, and web services

追加情報:

求人掲載日:
2026年1月20日

雇用形態:

フルタイム

職種:

現場勤務

Four Seasons - すべての求人

求人リンクを共有:

Guest Service Officer

Four Seasons

勤務地:
Japan , Tokyo

カテゴリー:
ホスピタリティと観光

契約形態:
未提供

給与:

仕事内容:

業務内容:

応募資格:

追加情報:

求人掲載日:
2026年1月20日

より多くの機会をお探しですか？あなたのスキルと興味に合った他の求人情報を検索してください。

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フィールドエンジニア

Guest Service Officer

Four Seasons

勤務地:Japan , Tokyo

カテゴリー:ホスピタリティと観光

契約形態:未提供

給与:

仕事内容:

業務内容:

応募資格:

追加情報:

求人掲載日:2026年1月20日

より多くの機会をお探しですか？あなたのスキルと興味に合った他の求人情報を検索してください。

類似の求人 Guest Service Officer

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フィールドエンジニア

勤務地:
Japan , Tokyo

カテゴリー:
ホスピタリティと観光

契約形態:
未提供

求人掲載日:
2026年1月20日