仕事内容
Dynamics 365 のプリセールスエンジニアとして、主にCRM領域のソリューションをご担当頂きます。主要なソリューションエリアは、Dynamics 365 Sales, Dynamics 365 Customer Insights, Dynamics 365 Customer Service, Dynamics 365 Contact Center, Dynamics 365 Field Service 及び Power Platform、Copilot Studioとなります。特に Dynamics 365 Contact Center および Dynamics 365 Customer Service 領域は重点分野であり、コールセンターやヘルプデスクなどの問い合わせ受付業務に関する業務知識、ならびにコールセンター基盤に関する経験・スキル・知見が求められます。同領域における業務実績、業務経験、提案実績、構築経験いずれかの業務実績が重要となります。お客様の意思決定者、業務部門のキーパーソンや現場メンバー等へのヒアリングを通し、ビジネス課題を理解し、MicrosoftのAIソリューション、Dynamics 365 （CRM領域）を中心にその他の周辺ソリューション（Microsoft 365 Copilot、Azure各種サービスなど）によってお客様の課題をどのように解決できるか、技術観点から営業と共に提案活動を行います。セールス、アカウントチーム、パートナーと社内外に連携しながら、技術的な観点でお客様に価値訴求し、マイクロソフトのソリューション価値を実証し、技術的にご評価を頂けるよう努めて頂きます。また、Business Application（Dynamics 365、Power PlatformやCopilot Studioなど）に関するお客様との会話を通じて他のソリューションチーム（例：Power Platform、Fabric、Microsoft 365 Copilotなど）とのコラボレーションを行い、Microsoftプラットフォームの全体価値をお客様に価値訴求頂きます。上記担当ソリューションエリアにおける四半期ごとの売上目標をチーム、組織の一員として達成し、エンタープライズ領域におけるマーケットづくり（サクセスカスタマー、事例化）にも貢献頂きます。当部門はエンタープライズのお客様を担当する部門となります。Microsoft全体のAI機能のみならず、Dynamics 365 Sales & Service領域やPower Platformに関する最新AI機能やAIエージェント、アーキテクチャ、テクノロジー、活用方に関する専門技術を習得頂ける環境です。最新AI/エージェントを活用しながら技術者として深い知識を習得頂きながら、お客様への価値提案及びお客様の成功、マーケットへの幅広い影響を与えられるプリセールス技術エンジニアの職務となります。You will lead AI transformation engagements, such as demonstrations and pilot programs, to help win technical decisions and drive customer commitment to Dynamics 365 Sales & Service solutions. You will support the AI Biz Process SSP hunting effort by engaging with customer contacts, qualifying leads, and identifying partner co-sell opportunities. Working collaboratively within a virtual team of technical, partner, and consulting resources, you will proactively engage with customers to understand their unique business challenges and demonstrate how Power Platform and Copilot Studio can empower their employees, optimise workflows, and drive innovation. You will own technical discussions, lead architectural design and proof of concept sessions, and provide strategic input to shape customer solutions. You will lead technical engagements by organising demonstrations, workshops, and proof-of-concept sessions. You will guide customers through technical decision-making, addressing challenges, and designing solutions that maximise the impact of Dynamics 365, Power Platform and Copilot Studio. Collaboration is key, as you will work closely with sales, partners, and engineering teams to identify new opportunities, provide feedback, and drive product enhancements based on customer needs and insights from the competitive landscape. Your commitment to professional growth will be demonstrated by continuously developing your technical expertise, staying current with the latest advancements of the products. Additionally, you will leverage the partner ecosystem and internal resources to deliver comprehensive solutions, ensuring customer success and satisfaction throughout their digital transformation journey. By joining our team, you will be at the forefront of AI-driven business transformation, helping organisations embrace the future of work with secure, flexible, and innovative solutions across both cloud and physical environments. Scale Customer Engagements: You will reach out to customers proactively and independently using knowledge of customer context. Build Strategy: You will provide strategic, technical, and partner input based on Microsoft capability at the account level, leveraging knowledge of partners, open-source solutions, and competitors. Solution Design: Demonstrating, presenting and applying architecture patterns for design, development, configuration, and deployment/adoption/governance planning; applying sales methodologies (e.g., MCEM); leveraging partner/customer teams as needed. Education: You will proactively identify learning gaps; monitoring & responding to internal tech community posts, attending community calls, sessions, hackathons, etc. Practicing expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture and demonstrating new and updated features. Leverage Partner Ecosystem: You will act as the liaison between the partner and team and facilitating partner resources and processes
