Account manager

• Site Operations Management
• Client/Stakeholder Management
• Finance Management
• People Management
• Vendor Management

• Minimum 10 years’ experience in Facilities Management or Hospitality
• Minimum 5 years’ experience in people operations and client relationship management
• Has experience in handling client matters with the experience to escalate or give first hand advice
• Has demonstrated experience in balancing the interests of the client with those of the Firm
• Has experience in translating strategic needs into deliverable programmes
• Has handled a P&L and or understands financial systems
• Is able to effectively communicate with any level of person in a client organisation in both English and Japanese
• Is able to give coaching and leadership to staff
• Is able to resolve first line conflicts regarding customer expectation and delivery
• Is able to deal with political situations and defuse conflict
• Understands great service
• Strives to deliver something different
• Will not settle for mediocre delivery
• Will think in traditional and non-traditional manners
• Ability to connect strategic matters to operational deliverables
• Is able to articulate solutions and explain them well
• Analytical, proven ability to solve problems using an objective approach
• Proven ability to employ holistic approaches and looks at long term solutions with the team
• Customer service-oriented attitude
• Friendly, helpful and willing to go above and beyond to help meet our customer’s needs
• Able to prioritize effectively
• Proactive and positive attitude
• Team player
• Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy
• Excellent multi-tasking, project management and organizational skills
• Ability to work in a fast-paced environment and meet deadlines

Bonus: Yes(Performance-based bonus)