Technical support

• Provide first-level technical assistance, managing requests via phone, email and ticketing systems
• Guide the diagnosis and resolution of technical problems and the configuration of devices and applications
• Use CAD skills for the design of small electrical wiring and mechanical components
• Actively collaborate with other departments for the management of complex cases
• Maintain a high standard of customer satisfaction and document the solutions adopted

• Diploma or Degree in technical field (Mechatronics, Electronics, Mechanics or similar)
• Brief previous experience in technical support roles
• Ability to design and read simple electrical circuits and 2D CAD drawings for system customizations
• Excellent problem solving, communication and relational skills
• Good knowledge of the English language (written and spoken)
• Strong aptitude for teamwork and ability to work autonomously

Profiles with background in Geological or related fields

• Direct placement in the company
• €8 ticket for each working day
• corporate welfare