ServiceNow Service Delivery Director Lavori

ServiceNow Service Delivery Director

DXC Technology

Località:
United Arab Emirates , Dubai

Categoria:
IT - Sviluppo Software

Tipo di contratto:
Non fornito

Salario:

Non fornito

Salva lavoro

Candidati

Descrizione del lavoro:

Key Responsibilities: Service Delivery Management; Client Relationship Management; Project Management; Quality Assurance and Improvement; Team Leadership and Development; Service Monitoring and Reporting. Qualifications: Education; Experience; Certifications; Skills; Competencies. Working Conditions: Flexibility to work outside normal business hours to meet project deadlines or address critical issues.

Responsabilità:

Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget
Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts
Ensure adherence to ITIL and other relevant best practices in service management
Serve as the primary point of contact for clients regarding ServiceNow services and support
Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services
Conduct regular service review meetings with clients to discuss performance, improvements, and future needs
Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases
Develop and maintain project plans, schedules, and budgets
Ensure effective communication and coordination among project stakeholders
Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions
Identify opportunities for service improvements and implement changes to enhance service delivery
Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes
Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team
Conduct regular performance reviews and provide constructive feedback
Foster a collaborative and high-performing team culture
Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs)
Prepare and present regular service performance reports to clients and senior management
Proactively identify and resolve service issues to minimize disruptions and maintain service quality

Requisiti:

Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field. A Master’s degree is a plus
Minimum of 10 years of experience in IT service delivery or project management, with at least 7 years focused on ServiceNow
Proven experience in managing enterprise ServiceNow implementations and ongoing support
ITIL Foundation certification is required
ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications (such as ITSM, HR, CSM) are highly desirable
Strong leadership and team management skills
Excellent client relationship management and communication skills
Proficiency in project management methodologies and tools
In-depth knowledge of ServiceNow platform, modules, and capabilities
Strong problem-solving and analytical skills
Strategic thinking and planning
Strong organizational and multitasking abilities
Attention to detail and commitment to quality
Ability to work effectively under pressure and meet tight deadlines
Collaborative and team-oriented mindset

Informazioni aggiuntive:

Offerta pubblicata:
05 gennaio 2026

Tipo di impiego:

Tempo pieno

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ServiceNow Service Delivery Director

DXC Technology

Località:
United Arab Emirates , Dubai

Categoria:
IT - Sviluppo Software

Tipo di contratto:
Non fornito

Salario:

Descrizione del lavoro:

Responsabilità:

Requisiti:

Informazioni aggiuntive:

Offerta pubblicata:
05 gennaio 2026

Cerchi altre opportunità? Cerca altre offerte di lavoro che corrispondano alle tue competenze e ai tuoi interessi.

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ServiceNow Service Delivery Director

DXC Technology

Località:United Arab Emirates , Dubai

Categoria:IT - Sviluppo Software

Tipo di contratto:Non fornito

Salario:

Descrizione del lavoro:

Responsabilità:

Requisiti:

Informazioni aggiuntive:

Offerta pubblicata:05 gennaio 2026

Cerchi altre opportunità? Cerca altre offerte di lavoro che corrispondano alle tue competenze e ai tuoi interessi.

Lavori simili per ServiceNow Service Delivery Director

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Disegnatore meccanico junior

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Analista tempi e metodi

Impiegato tempi e metodi

Gruista

Responsabile della sicurezza ASPP

Archeologo

Località:
United Arab Emirates , Dubai

Categoria:
IT - Sviluppo Software

Tipo di contratto:
Non fornito

Offerta pubblicata:
05 gennaio 2026