Service Manager

• Organize services overall, with reference to the sizing of facilities and operational methods (rotation of technicians or operators) and maintenance of professional skills of resources
• Coordinate peripheral technical structures, whether direct or from partner references
• Analyze critical issues and formulate intervention proposals
• Control and maintain guaranteed service levels (SLA)
• Verify documentation and periodic reports with the governance team
• Elaborate plans for the implementation of individual projects/events
• In case of particular emergencies/needs, be able to operationally help technical figures

• 3 to 5 years of experience in the role
• In-depth knowledge of ICT and information systems
• Service lifecycle
• Service design and delivery
• ITIL Guidelines
• Communication Techniques
• High school diploma or Bachelor's degree in technical/scientific disciplines (especially in Information Systems)
• ITIL and MCITP/MCSE certification preferred

• ITIL certification
• MCITP/MCSE certification

Permanent contract