Senior Support Analyst – Mulesoft Lavori | DXC Technology (Wellington)

Descrizione del lavoro

We are seeking a Senior Support Analyst to join our team to help provide key support to a New Zealand based customer and propel our customers digital transformation journeys with human-centred design thinking and consultation. NZ Citizenship required for Account Security reasons.

Responsabilità

Working collaboratively in a team delivering support services
Providing guidance to Junior/Mid-Level Support Analysts
Managing support deliverables, troubleshooting and resolving technical incidents and problems
Managing product patching, including but not limited to planning, assessing, testing and troubleshooting related issues
Monitoring system performance and identify potential issues
Performing API certificate renewals
Authoring and maintaining key support documents
Achieving appropriate technical certifications on offer and apply capabilities appropriately to business problems
Uphold and maintaining DXC Practice technical delivery processes and actively contributing to them
Should be open to create reusable assets which can be leveraged in other engagements
Peer review technical solutions and provide constructive feedback
Being a senior in the team should be open to coaching opportunities with the peers
Providing oversight and direction to team members in accordance with DXC Practice Methodology and Standards
Maintain transparent communication – appropriate communicate organization information through department meetings, one on one meetings and appropriate email communication with Client and various Leads

Requisiti

Bachelor degree level or higher
At least 4 years experience working in a DevOps support environment
At least 2 years MuleSoft experience is desirable
Strong communication and collaboration skills
Strong understanding of ITIL processes
Strong understanding of DevOps processes
Good understanding of integration platforms
Ability to follow and adhere to support processes
Ability to work independently and have a learning mindset with strong troubleshooting skills
Ability to analyse and support integration solutions developed in MuleSoft
Required technical experience: Anypoint Studio, MUnit, Postman, SOAPUI, Azure DevOps, Jenkins, Azure DevOps, GitHub, Cloudhub, SOAP, REST, Splunk, Kibana, API Manager

Preferibile

RAML, OAS , Async API, GraphQL
JMeter
Bitbucket
Customer-hosted, RTF K8 or VM
Solace, Kafka, MQ
PI Governance

Cosa offriamo

Extensive resources to support your onboarding and continual development including DXC University
DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
More time to do the things you love with flexible leave options, including purchased leave
Take time to give back with charitable and emergency services volunteer days
discounted health insurance, life insurance and many other discounts

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Senior Support Analyst – Mulesoft

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Senior Support Analyst – Mulesoft

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