Property and Claims Agent Lavori | DXC Technology (Taguig City)

Responsabilità

Provide high quality administrative, customer and office services in order to contribute to the efficient and effective functioning of the department
Ensure Client Service Standards are upheld
Process documents, payments and schedules in accordance with agreed timelines and in compliance with relevant legislation
Register and administer claims within prescribed timeframes
Provide high standard of phone service for all incoming calls within workers compensation team
Ensure clients and injured employees experience high level customer service relating to Workers’ Compensation
Ensure all incoming mail is cleared and actioned daily and within Client Service Agreements and legislated timeframes
Minimise data integrity errors
Identify required refinements to claims administration procedures and support material that would contribute to continuous claims management improvements

Compensation Legislation and self-insurance policies and business rules, regulations and guidelines relating to tasks within Administration area
String understanding of all states standards of Practice and procedures
Strong understanding and Agent remuneration drivers as they related to administration function
Understanding of Self-insurance based systems including but not limited to Assure, AWS, Amazon connect
Excellent oral and written communication skills
Highly developed self-management and organisation skills
Continuous improvement and initiative – including flexibility and ability to adapt to change
Strong analytical skills
Customer service focus
Previous experience in data entry, administration is advantageous
Basic computer literacy