Guest Experience Supervisor Lavori | UCI Cinemas (Marcon)

Descrizione del lavoro

Guest Experience Supervisor Position: MARCON Reports to: Cinema Manager Odeon Cinemas Group & UCI Cinemas is the largest European cinema circuit, leader in Italy with 34 Multiplexes and 370 screens. Since 2016 it has been part of AMC Entertainment Holding and present worldwide with 11,000 screens. Our mission is to offer our guests a stimulating and unforgettable entertainment experience through high audio and video standards of screenings, ultra-comfortable armchairs and constant attention to the customer. Job Description: Support to the Cinema Manager in the management, motivation and supervision of the team. The Guest Experience Supervisor ensures to provide an exciting experience to customers through exemplary service, inspiring leadership and excellent operational management of the cinema.

Responsabilità

Being a role model working side by side with the team to ensure a perfect customer experience
Maximize team performance and potential through daily training, constructive feedback and coaching
Ensure compliance with UCI/Odeon procedures, guaranteeing operational safety requirements
Ensure a high level of operational and commercial standards
Contribute to achieving KPIs, ensuring the team has the necessary tools to implement all local and national initiatives effectively
Correct management of costs and resources

Requisiti

Experience in leading and motivating a team is an advantage
Good level of English
Proficiency in IT tools (Office)
Driving license and own transport advisable
Determined and insightful person with strong teamwork skills
Strong leadership skills
Results-oriented person, with control of metrics and KPIs
Analytical skills

Preferibile

Driving license and own transport advisable

Cosa offriamo

Personalized career growth opportunities through training and support
Dynamic and professional work environment
Free access to the employee assistance program
Monthly free cinema tickets
Great discounts on menus, food and beverages

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Guest Experience Supervisor

Descrizione del lavoro

Responsabilità

Requisiti

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Cosa offriamo

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