Front Office Manager

• Be responsible for the entire stay of guests, from arrival to departure, ensuring a personalized and high-level service
• Coordinate, motivate and train the Reception team, ensuring that the brand's quality standards are always respected and exceeded
• Ensure the achievement of quantitative and qualitative objectives of the department, monitoring KPIs, performance and guest satisfaction
• Propose and refine operational procedures and protocols, in synergy with management, to optimize efficiency, quality and consistency of service
• Supervise administrative-accounting and control activities, ensuring the correct management of check-in, check-out, cash and reporting procedures
• Intervene directly in the management of the most complex complaints, acting with professionalism, sensitivity and problem-solving skills

• At least 2 years of experience in the role in 4*S or 5* seasonal structures
• Excellent knowledge of the English language
• Preferable knowledge of German
• Preferable knowledge of Opera Cloud
• Upper secondary education

• Knowledge of German
• Knowledge of Opera Cloud

Accommodation availability