Customer Success Manager Lavori | DXC Technology (Farnborough)

Customer Success Manager

DXC Technology

Località:
United Kingdom , Farnborough

Categoria:
IT - Amministrazione

Tipo di contratto:
Non fornito

Salario:

Non fornito

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Descrizione del lavoro:

We are seeking an exceptional Senior Customer Success Manager, based in East Midlands area to oversee a high-profile contract, contracts or portfolio within UK & Ireland. This pivotal role combines operational delivery, P&L management, innovation, and leadership to ensure delivery excellence, sustained growth, and client satisfaction. The successful candidate will drive performance, maintain commitments, and foster deep client relationships to identify and capitalize on opportunities for expansion.

Responsabilità:

Own and manage the financial performance of the contract including revenue, profit and a proportion of delivery led sales and growth
Ensure sustainable profits through effective cost management, top line growth, and operational efficiencies
Oversee end-to-end service delivery across a range of IT infrastructure and application programmes, projects and operational delivery, to meet or exceed time, cost, and quality performance in line with the plan as contracted
Drive adherence to SLAs, ensuring consistent achievement of agreed performance metrics
Champion delivery innovation to enhance client outcomes and drive operational improvement
Serve as the primary interface with client stakeholders, building and maintaining trusted relationships
Identify opportunities for account growth, developing and executing strategic expansion plans
Collaborate with cross-functional teams to propose tailored, value-driven solutions to client challenges
Lead, mentor, and inspire a high-performing delivery team, fostering a culture of accountability, excellence, and innovation
Ensure the development and retention of key talent within the team
Introduce best practices and innovative approaches to enhance service delivery and align with the client's evolving needs
Act as a thought leader, bringing insights and expertise to client discussions and contributing to broader company strategies

Requisiti:

Proven track record managing large-scale contracts ($50m+)
Extensive experience delivering complex ITO and Applications programs to time, cost, and quality standards
Strong P&L management skills with demonstrated success in driving profitability and financial performance
Expertise in achieving service performance and fostering delivery excellence
Strategic thinker with the ability to identify growth opportunities and develop actionable plans
Exceptional stakeholder management and relationship-building skills, with a client-first mindset
Strong leadership skills with a history of building and managing high-performing teams
Required to be UK Nationals and eligible for Security Clearance

Preferibile:

Experience driving innovation in service delivery for public sector clients or significant commercial Customers
Familiarity with public sector and major corporate procurement, commercials and contracts
Understanding of IT and applications modernization trends and innovation across multiple industry sectors
MBA or equivalent experience
Industry recognised credentials in IT infrastructure, programme or project management

Cosa offriamo:

Reasonable adjustments throughout the hiring process
Dedicated to creating a supportive, accessible environment for everyone
Work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances

Informazioni aggiuntive:

Offerta pubblicata:
05 aprile 2026

Tipo di impiego:

Tempo pieno

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