Customer Experience Manager - Retention and Prevention

In this strategic role, you will lead a dedicated team focused on Retention and Prevention, with a clear mission: reduce churn, strengthen customer relationships, and anticipate risks before they emerge. You will play a pivotal role in shaping our customer value strategy, bringing structured insights and deep analysis to understand the drivers of churn and loyalty. This is a unique opportunity to influence business decisions, collaborate across multiple teams and design initiatives that directly impact customer satisfaction and long‑term value.