Technicien support informatique itinérant

• Ensure complete operational management of the technological park
• Installation, deployment, and curative maintenance of computer hardware, printing systems, and various peripherals
• Routine administration and operation of certain servers
• First-level software assistance to collaborators
• Manage telephony (Centrex and mobile) and ensure the proper functioning of video projection and videoconferencing infrastructures
• Advisory and prevention function by actively raising user awareness of IT security rules and good digital practices
• Travel between group subsidiaries 2 to 3 days a week
• One day per week on a site based in Tournefeuille
• Sites are located in the Toulouse basin, in the Gers, and at the furthest, in Bordeaux

• Bac+2 formation
• 3 to 4 years minimum experience in a support role
• In-depth mastery of workstation hardware architecture
• Solid knowledge of operating systems, mainly Windows (knowledge of Mac OS is an additional asset)
• Fundamental notions in computer networks, office tools, and audiovisual systems
• Ability to accurately diagnose system or network failures while rigorously applying operating and security instructions
• Familiar with remote support tools
• Ability to conduct telephone support interviews pedagogically, adapting speech to user expectations while scrupulously respecting established procedures
• Rigor, analytical skills, pedagogy, and good interpersonal skills

Knowledge of Mac OS

• Prime d'intéressement
• Prime vacances
• One day of telework
• Compensatory rest days
• Salary paid over 13 months