Technicien poste de travail expérimenté

• Provide technical support to users: diagnosis, resolution, and follow-up of incidents
• Manage incidents and requests related to workstations, peripherals, software, and network access
• Work on Citrix environments (profile creation, performance optimization)
• Participate in IT asset management: deployment, configuration, and maintenance of workstations
• Write and update documentation, and follow internal procedures
• Welcome users (drop-off/pick-up of equipment)
• Manage and enroll smartphones

• Bac+2 formation
• Minimum 4 years of experience in a similar role
• Good mastery of Citrix environments
• Very good knowledge of Windows 10/11 and Active Directory (basic rights management)
• Basic network diagnostic skills (IP, DNS, DHCP) and ability to perform tests
• Experience with a ticketing tool (GLPI, ServiceNow, etc.) and ability to distinguish incident/request
• Knowledge of deployment tools (MDT…) appreciated but not mandatory
• Service-oriented and user satisfaction focus
• Autonomous, rigorous, and able to manage priorities
• Good interpersonal skills and team spirit
• Ability to document and share best practices

Knowledge of deployment tools (MDT…)