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We are recruiting a Technicien(ne) Opérateur(rice) Centre de Contrôle to join our Business Unit Space within our Space Consultancy & Engineering Agency, specialized in support and services to key space actors in Europe. In the context of carrying out and monitoring their major programs, we intervene across all space sector professions: ground control segment, space mechanics, cybersecurity, communications, image processing... We support our clients in all project stages: development, integration, qualification and operations through expertise, architecture and technical support services covering a wide range of skills. For a strategic European project, you will work within an operational control center for a major institutional player in the European space program, contributing to the supervision and operational maintenance of critical services with high availability, security and procedure compliance requirements.
Responsabilités
Monitor continuously the systems and supervision tools of the control center
Detect, qualify and handle level-1 alerts and incidents
Create, update and track incident tickets ensuring traceability of actions
Perform initial diagnostics and apply L1 operational procedures
Escalate incidents to higher levels (N2/N3) according to criticality
Ensure operational communication with relevant teams
Log the logbook and contribute to activity reporting
Perform system administration and security activities as assigned
Exigences
Bac+2 to 3
1 year experience in the operation or supervision of critical technical systems (space, telecoms, IT/networks, defense or industry)
mastery of first-level diagnostics and incident qualification
good understanding of a supervision/operations L1 environment
ability to strictly apply operational procedures in a critical context
mandatory English proficiency (read, written and spoken)
rigor, reliability, attention to detail and sense of responsibility
team working and communication skills
Ce que nous offrons
Enriching employee experience
flexible and autonomous work environment
comprehensive onboarding program
Academy for skills development
strong societal commitment (over 3,000 associations supported, active disability policy, inclusive culture, digital responsibility approach, partnerships like Elles bougent)
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