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Technical Support Specialist

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Hornetsecurity

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Emplacement:
Canada , Montréal

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Type de contrat:
Contrat de travail

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Salaire:

Non fourni
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Description du poste:

Vous aimez résoudre des problèmes techniques, guider les utilisateurs et partager votre expertise en cybersécurité ? Vous êtes passionné(e) par le support client et souhaitez avoir un réel impact dès les premières étapes du parcours utilisateur ? Si oui, ce poste est fait pour vous ! Nous recherchons un(e) Spécialiste Support Technique en Cybersécurité, bilingue (français/anglais) et motivé(e), pour rejoindre notre équipe et contribuer à renforcer notre position de leader en sécurité des emails.

Responsabilités:

  • Diagnostiquer et résoudre les problèmes techniques de nos clients professionnels par téléphone, e-mail et chat en ligne, notamment en ce qui concerne la configuration des systèmes, les fonctionnalités produits et les anomalies/améliorations
  • Créer des relations clients personnalisées en offrant une expérience client exceptionnelle
  • Remonter les incidents à l’équipe de développement et assurer leur suivi jusqu’à leur résolution
  • Transmettre les retours des clients à l’équipe de développement produit

Exigences:

  • Bonne compréhension des protocoles réseau de base / sécurité mail
  • Excellentes compétences logiques, analytiques et en résolution de problèmes
  • Sens du service client et capacité à gérer des clients de haut niveau sous pression
  • Expérience dans la résolution de problèmes sur SMTP des produits Hornetsecurity
  • Maîtrise professionnelle de l’anglais et du français

Souhaitable:

toute autre langue est un atout

Ce que nous offrons:
  • Espace libre pour l’innovation et l’autonomie dans une entreprise internationale en forte croissance & Opportunités de développement personnel et professionnel
  • Processus décisionnels courts et hiérarchies plates dans une atmosphère de travail ouverte
  • Jours de congé maladie supplémentaires et jours fériés & Option télétravail et horaires flexibles
  • Plan d’assurance collective & Bonus Be-Active – nous favorisons votre santé avec une prise en charge de votre abonnement dans des clubs de fitness et de sport
  • Goodie « Way to Work » & Événements d’équipe et réunions globales régulières
  • Programme d’échange temporaire pour employés – possibilité de travailler dans nos bureaux mondiaux et découvrir le monde (par exemple : Malte, Madrid, Berlin, Washington D.C.)

Informations supplémentaires:

Offre publiée:
09 décembre 2025

Type d'emploi:
Temps plein
Type de travail:
Travail sur site
Partager le lien de l'offre:

Vous cherchez plus d'opportunités ? Recherchez d'autres offres d'emploi qui correspondent à vos compétences et à vos intérêts.

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