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Technical Advisor

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Audemars Piguet

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Emplacement:
France , Paris

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Catégorie:
Ventes

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Type de contrat:
Non fourni

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Salaire:

Non fourni
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Description du poste:

Rattaché au Directeur de notre AP House Paris Étoile, vous interviendrez activement dans la réussite de la boutique en incarnant l'excellence de la Maison Audemars Piguet, en transmettant avec passion son héritage horloger, son savoir‑faire technique et son univers, tout en créant des expériences client mémorables et des relations durables fondées sur l'écoute, l'expertise et le service personnalisé.

Responsabilités:

  • Démontrer une maîtrise approfondie de la marque AP, de ses produits et des techniques horlogères afin de transmettre le caractère unique de la Maison
  • Communiquer la passion de la Maison à travers des connaissances techniques précises et un storytelling raffiné
  • Créer des relations clients solides et durables grâce à des interactions respectueuses et personnalisées
  • Adapter son style de communication à chaque client, en pratiquant l'écoute active et un dialogue centré sur le client
  • S'approprier pleinement son discours afin de favoriser la fidélité et l'engagement à long terme
  • Appliquer les rituels de service client d'AP pour renforcer la perception de la marque à chaque point de contact
  • Transformer chaque interaction client ou situation de service en une expérience mémorable
  • Faire preuve d'un fort intérêt et d'une connaissance étendue de l'ensemble des univers d'activation Audemars Piguet, afin de créer des liens avec les clients autour de passions communes
  • Respecter l'ensemble des outils opérationnels, procédures et exigences légales liés au retail, à l'administration, à la sécurité informatique et aux données clients
  • Agir en toute transparence, avec intégrité et sens des responsabilités, en respectant en permanence les personnes, les actifs de l'entreprise et les normes éthiques

Exigences:

  • Formation en horlogerie ou équivalent, avec une solide expertise en haute horlogerie
  • Excellente connaissance des mouvements mécaniques et complications
  • Capacité à transmettre un discours technique avec clarté, élégance et passion
  • Fort sens du service client haut de gamme et de la relation personnalisée
  • Aisance relationnelle, écoute active et adaptabilité face à une clientèle exigeante
  • Rigueur, intégrité et respect des procédures et standards du luxe
Ce que nous offrons:
  • Prise en charge de la mutuelle à 100% pour le régime de base
  • Tickets-restaurant
  • Prestations du CSE (contribution aux activités sportives, culturelles, chèques vacances etc.)
  • Plan d'Epargne Retraite (cotisations pris en charge à 100% par l'employeur)
  • Participation aux résultats et Plan d'Epargne d'Entreprise
  • Programme de wellbeing attractif (Massages, abonnement sport, etc…)
  • Volontariat d'entreprise

Informations supplémentaires:

Offre publiée:
05 mai 2026

Type d'emploi:
Temps plein
Type de travail:
Travail sur site
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