Superviseur-se adv

• Supervise and lead the Sales Administration (ADV) team in an industrial aeronautical environment
• Ensure customer satisfaction by ensuring rapid and qualitative processing of all requests (orders, quotations, shipments)
• Act as the team's referent and drive progress actions to achieve performance objectives
• Supervise, support and develop the skills of Customer Service Representatives (CSR)
• Analyze and balance the workload of the ADV team
• Ensure deadlines and quality levels are met for all customer requests
• Ensure smooth interface between CSRs and key departments (Sales, Production, Quality, Supply Chain, Finance, Logistics)

• Bac+4 education
• Minimum 4 years of experience
• Solid knowledge of the industrial environment, ideally aeronautical
• Proven experience in close management and activity management
• Mastery of IT and business tools (ERP, CRM, Office Suite)
• Excellent knowledge of ADV/Front Office processes and industrial business flows
• Fluent English (written and spoken) mandatory
• Strong sense of commitment
• Customer orientation
• Autonomy
• Organization
• Active listening
• Excellent interpersonal skills

Possible teleworking after 6 months of seniority in the position