Superviseur centre relation client

• Team management: Supervise, motivate, and value your collaborators while managing HR aspects (leave, interviews, recruitment)
• Activity management: Monitor call and email flows, manage malfunctions, and provide technical support during peak activity
• Quality and coordination: Guarantee the relevance of responses provided, update communication scripts, and organize necessary training

• Bac +3 in customer relations or equivalent experience
• Mastery of telephone and computer tools
• Excellent writing skills and conflict management
• Rigor, analytical mind, responsiveness, and strong service orientation
• Knowledge of the social housing sector is a plus
• Category B driving license is essential

Knowledge of the social housing sector