ServiceNow ITOM/CMDB Specialist

Provide expert guidance and support for our SNOW Platform, ensuring alignment with company goals and industry best practices. Collaborate with stakeholders to understand the need and translate into technical specification. Configure and customize the ServiceNow Platform, especially ITOM, to meet specific business needs, ensuring a seamless integration with existing or new processes. Develop automated workflows and scripts to enhance operational efficiency, reduce manual efforts, automate key processes > focus discovery. Ensure compliance with ITIL, ITOM, ITSM and CMDB. Provide training and guidance to team members, enhancing their understanding of SNOW CMDB architecture and mapping. Proactively identify and recommend improvements to Servicenow processes and procedures, enhancing system functionality, user experience and quality. Be up-to-date with the latest ServiceNow features, updates and best practices, and apply this knowledge effectively in our environment. Analyze issues and suggests solutions.