Sales representative

• You are the main point of contact for our clients who wish to report a claim or who have questions about an ongoing claim file
• You are responsible for the correct follow-up of claim files in the field of property (home damage) via incoming and/or outgoing telephone contacts
• You open new claim files by telephone and guide the client throughout the process
• You ask the right questions and proceed with a first analysis so that the claims manager can assess the coverage
• You send the client the first letter confirming the opening of the file
• You ensure a smooth transfer of information to the client
• You search for information in existing files and explain the next steps to the client
• You clearly communicate the client's expectations to the claims manager
• You filter calls and transfer them to the claims manager at the right time
• You work closely with the claims team
• You call clients yourself to gather additional information or to give the client details on the progress of the claim file
• When you are not online, you assist the claims managers by performing administrative tasks and/or processing written declarations.

• You are in possession of a bachelor's or master's degree
• You are curious and eager to learn
• You are pragmatic and empathetic and concerned with following correct procedures
• A first experience in a contact center or complaints department is an asset
• You are very customer-oriented and want to find solutions for the customer, including detecting business opportunities
• You are assertive and comfortable in oral and written communication in French and Dutch (A2 min.)
• You have the patience to explain to customers the sometimes complex matter of insurance and procedures
• You are flexible in your hours (daytime schedule during training, shift schedule after training and one Saturday per month).

A first experience in a contact center or complaints department is an asset.