Revenue Operations Manager

• Manage complete lead assignment logic in CRM
• ensure all incoming leads are assigned quickly and systematically track human follow-ups
• design and maintain assignment rules (territory, rotation, priority levels)
• design, implement and optimize AI-assisted follow-up systems
• ensure every qualified lead is integrated into structured engagement sequences (5 to 10 interactions)
• continuously improve the use of AI to generate messages, personalize approaches, adapt sequences based on lead behavior and signals
• act as the link between AI tools and revenue teams (GTM)
• ensure AI-generated communications are relevant, timely and actionable for sellers
• translate sales team feedback into improvements to AI flows and logic
• enable sellers to easily interact with and convert AI-generated conversations
• integrate and operationalize data from multiple sources (intent signals, contact data, inbound activity)
• structure and enrich data to improve AI performance and segmentation
• identify and correct gaps in data flows, enrichment and quality
• integrate partner data (certifications, partner leads, co-sell signals) into CRM/marketing workflows to improve targeting and visibility
• ensure visibility of partner certification requirements (Google, Adobe, Shopify, etc.) and track status
• set up automated workflows to identify certification gaps and trigger follow-ups
• capture and structure partner successes, use cases and proofs for reuse by sales/marketing teams
• collaborate with Partnerships team to align certifications with GTM priorities and co-sell opportunities
• track and report lead response time, lead-to-meeting conversion rates, pipeline generated, effectiveness of AI-driven actions
• continuously test and optimize messages, segmentation, follow-up cadence
• identify bottlenecks in lead management and conversion
• design scalable workflows reducing manual effort
• ensure no qualified lead is neglected
• track partner-influenced pipeline, certification coverage and partner campaign effectiveness

• 3 to 6+ years of experience in revenue operations, marketing operations or growth
• strong experience with CRM and lead lifecycle management
• hands-on experience with automation and AI tools in go-to-market processes
• demonstrated ability to design and optimize workflows combining automation and human execution
• comfortable with data, segmentation and performance indicators
• mastery of AI applied to real business processes (not just experimental)
• experience with partner ecosystems and certification/co-sell models (asset)
• systemic thinking: design of scalable processes rather than reliance on manual work
• connector mindset: ability to bridge between marketing, sales and technology
• results-oriented: focus on pipeline and conversion, not just activity

Experience with partner ecosystems and certification/co-sell models

• Comprehensive insurance plan with option to choose module (Gold, Silver or Bronze) with employer contributing up to 80% of coverage including short and long term disability insurance
• Dialogue via Sun Life virtual healthcare services for urgent care, prescription renewals and more
• Employee and Family Assistance Program
• comprehensive mental health support program
• $500 personal expense account for healthcare reimbursements, gym memberships, transit passes, office supplies or RRSP contributions via Valtech
• retirement plan with Valtech matching 100% of RRSP contributions through Deferred Profit Sharing Plan (DPSP) up to maximum 4% with immediate RRSP contribution start and DPSP after 3 months and full vesting after 24 months
• flexible vacation program with 5 days available during probation and prorated amount for rest of year
• $30/month personal technology reimbursement from day one
• office closed during winter holidays
• flexible hours throughout the year including Friday afternoons off provided weekly hours completed