Responsable service client Emplois

Description du poste

Our client, a cement manufacturing company, is looking for a customer service representative for their team in Laval. This is a long-term contract, renewable annually. Interested in this position? Read on! Why do business with us? Access to job opportunities not posted elsewhere on the web. We're a strategic business partner in your job search. We negotiate your employment conditions for you. We have been working in the Laval area for several years, we know companies well and choose our clients carefully. You have nothing to lose, our service is completely free!

Responsabilités

Order taking and processing for pickup or delivery
Constant communication with carriers to provide real-time order tracking to customers
Handling daily calls and maintaining relationships with internal and external customers
Meeting and exceeding customer expectations in accordance with policies, practices, and procedures
Responding promptly to customer or carrier complaints with appropriate follow-up, including escalation when needed
Monitoring carrier performance and identifying patterns for potential optimization
Tracking and updating files in SAP software
Collaborating with sales team, logistics team, carriers, and customers

Exigences

One to three years of experience in B2B customer service roles
Solid computer skills, including SAP suite proficiency
Bilingualism (French and English) is mandatory
Strong problem-solving and decision-making skills
Candidate must have strong time management, autonomy, and ability to work in a team

Ce que nous offrons

Salary of 65k to 68k
Full-time, daytime position
Long-term role, renewable annual contract
100% on-site position to foster integration and teamwork

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Responsable service client

Description du poste

Responsabilités

Exigences

Ce que nous offrons

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