Responsable sav regional

• Assist, advise, and manage the dealer network in line with the group's after-sales service (SAV) policy
• Responsible for the qualitative results of the north-east sector
• Participate in the technical certification of the network and its development in collaboration with the sales department
• Regularly visit certified establishments to verify their knowledge and willingness to develop
• Annually audit certified technical partners, ensure follow-up of activities and achievement of objectives
• Participate in the promotion of Service products
• Technical knowledge of equipment required
• Manage escalated SAV cases
• Occasionally accompany technical partners to customers if necessary
• Explain the SAV policy to the regional sales team
• Participate in regional sales meetings
• Provide support as needed (customer or dealer visits, representation at trade shows)
• Participate in the development of internal After-Sales Service processes
• Participate in product development through daily involvement
• Travel in the region 2 weeks per month and occasional trips to headquarters with the parent company in Germany

• BAC+2 to BAC+5 technical degree, ideally electromechanical
• Minimum 3 years experience in a similar role, in after-sales service (SAV), electromechanics, or technical sales
• English proficiency required for communication with headquarters, a good base is sufficient

Fixed salary + 13th month + variable + company restaurant