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Responsable de Service Relation Clients

https://www.ikea.com Logo

IKEA

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Emplacement:
France, Velizy Villacoublay

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Catégorie:
Service Client

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Type de contrat:
Non fourni

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Salaire:

Non fourni
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Description du poste:

At IKEA, we believe in our customers first. In Customer Relations, we build and nurture long-term relationships with new and existing customers in a multichannel retail environment. We are a diverse group of people working together to ensure a pleasant and positive experience for all our customers and visitors. We implement services, collect feedback, and improve our operations. Our way of working is to connect people by listening to their needs and creating real interactions. We are a group of people passionate about people!

Responsabilités:

  • Ensure a good shopping experience for customers throughout their journey
  • Support customer culture in the store
  • Analyze performance indicators (KPIs) and implement necessary actions
  • Listen to customer feedback for store improvement
  • Involve the team in achieving objectives
  • Recruit, develop, and lead the team
  • Implement service agreements with internal and external partners

Exigences:

  • Strong customer orientation and results-driven mindset
  • Ability to work in a team in a dynamic and ever-changing environment
  • Ability to identify priorities, make quick decisions, and take initiatives
  • Professional experience in a customer-oriented service or sales activity (preferably in retail) and team management experience
  • Ability to communicate in English (written and oral)
Ce que nous offrons:
  • 13th month bonus
  • IKEA Bonus and participation bonus
  • Company savings plan and retirement savings plan
  • Advantageous company mutual insurance
  • Seniority recognition (bonus and additional leave days)
  • Healthy and varied lunch for less than €3
  • 15% discount on IKEA purchases

Informations supplémentaires:

Offre publiée:
31 juillet 2025

Type d'emploi:
Temps plein
Type de travail:
Travail sur site
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