Resolutions Generalist II

• Support the sales process, guide the customer throughout the kitchen installation journey and coordinate the overall kitchen renovation
• Work collaboratively with planning and installation consultants, lead cabinet installers and referral partners to ensure each on-site service is scheduled, staffed and performed to customer satisfaction
• Monitor and coordinate measurement, planning and installation projects before and after contract signing until full project completion, working closely with customers, planning and installation consultants and installers
• Perform all necessary communications with customers for all important stages of the installation process
• In collaboration with planning and installation consultants, play an active role in supporting the sales process to meet or exceed established sales targets

• 2 to 5 years of experience in customer service roles
• Experience in sales, call centers and/or logistics or planning is an asset
• First-rate communication skills
• excellent oral and written communication skills (French and English as needed)
• Experience with computer programs such as Microsoft Office suite and Salesforce
• Experience in entering data notes and researching customer information in databases
• Attention to detail and work with a high degree of accuracy
• At a minimum, hold a high school or college diploma

Experience in sales, call centers and/or logistics or planning is an asset

• Wellness days (in addition to your vacation days!)
• Complementary coverage for health care, dental care and vision care (for you and your family)
• RRSP with IKEA matching contribution options
• Eligibility for our annual IKEA benefits plan
• Flexible spending account
• Life insurance
• Discounts on merchandise and at the restaurant
• Parental leave
• Bereavement leave
• Employee assistance program (which helps you support your mental, physical and financial well-being)