Représentant, service à la clientèle

• Respond to routine customer inquiries about products, provide quotes and process order entries
• Record customer orders by phone, fax, email, online, or in person (sales counter)
• Impact Motion Industries' gross profit margin through negotiation of selling price and purchase price, within certain parameters
• Adjust price for a customer without a contract to meet customer requirements based on competition, while maximizing profit margin for Motion Industries
• Build relationships with customers to retain customers and drive process improvements
• Order items to ensure appropriate inventory levels for customers
• Place orders without approval for orders up to $5,000 per item and $10,000 per purchase order
• Assume responsibility for sourcing products for branch inventory, distribution center inventory or supplier inventory
• Determine the most cost-effective shipping method in terms of cost for customer orders
• Work in partnership with account representatives to ensure customer satisfaction
• Activate backorders. Draw from inventory and prepare orders for shipment to customers
• Process customer returns
• Perform other assigned tasks.

• High school diploma or general education diploma and zero (0) to three (3) years of relevant experience or equivalent combination
• Reliability, organizational skills and attention to detail
• Strong oral and written communication and listening skills
• Multitasking and time management skills
• Intermediate computer skills including information processing, internal and external email communication, use of business systems, and ability to search for products online
• Product knowledge (asset).

Product knowledge

Excellent benefits package including options for health care coverage, retirement savings plan, tuition reimbursement, vacation, sick leave and paid time off.