Représentant Principal Service À La Clientèle

• Respond to routine customer inquiries about products, provide quotes, and process order entries
• Record customer orders by phone, fax, email, online, or in person (sales counter)
• Impact Motion Industries' gross profit margin by negotiating selling price and purchase price within certain parameters
• Adjust price for non-contract customers to meet customer requirements based on competition while maximizing profit margin for Motion Industries
• Build relationships with customers to retain customers and drive process improvements
• Order items to ensure appropriate stock levels for customers
• Take responsibility for sourcing products for branch stock, distribution center stock, or supplier stock
• Determine the most cost-effective shipping method for customer orders
• Work in partnership with account representatives to ensure customer satisfaction
• Activate back orders
• Draw from stock and prepare orders for shipment to customers
• Process customer returns
• Perform other assigned tasks

• High school diploma or general education diploma and zero (0) to three (3) years of relevant experience or equivalent combination
• Reliability, organizational skills and attention to detail
• Strong communication skills, both oral and written, and listening skills
• Multitasking and time management skills
• Average level of computer skills, including information processing, internal and external email communication, use of business systems, and ability to search for products on the internet

Product knowledge

• Excellent benefits package including healthcare coverage options
• Retirement savings plan
• Tuition reimbursement
• Vacation
• Sick leave
• Paid time off