Réceptionniste Tournant

• Respond to all customer requests accurately and quickly
• Coordinate arrivals, departures and billing requirements
• Block rooms for arrivals and ensure any discrepancies are resolved
• In charge of the daily reception checklist
• Resolve customer complaints from all areas of the hotel
• Assist customers in all requests regarding hotel services, opening hours, key hotel staff, internal events, directions, etc.
• Ensure that all financial and credit procedures are followed
• Review all payments, discounts, petty cash disbursements and direct billings
• Check in and check out guests efficiently and in a friendly manner
• Ensure the guest is assigned the type of room requested and the correct rate is charged
• Organize the delivery of luggage to the room
• Issue correct keys to the guest
• Check out guest at the end of the stay
• Check guest satisfaction, retrieve keys
• Settle the bill accurately by credit card or cash transaction
• Use a variety of computer systems to record guest arrivals and departures, run daily reports, select and block rooms for arriving guests
• Work harmoniously and professionally with colleagues and managers

• Swiss Nationality, Swiss residency authorization or EU citizen will be considered only
• Perfect knowledge of the establishment and its different services
• Great availability and flexibility regarding working hours
• Mastery of IT tools such as Opera (PMS) and the Office package
• Mastery of the English and French languages
• A third language is preferred
• Must cover night shifts during night audit rest/vacations

A third language is preferred