Réceptionniste Spa Guerlain

• Provide personalized, courteous, and professional service to all guests while respecting Guerlain’s rituals and standards
• Promote, sell, and coordinate spa services and products tailored to each guest’s individual needs
• Demonstrate in-depth knowledge of Guerlain treatments, products, and brand identity to effectively advise clients
• Efficiently manage reservations, guest check-ins, billing, and all opening and closing procedures at the spa
• Maintain a clean, organized, and fully operational environment in collaboration with internal teams
• Offer regular feedback to management on guest experiences to ensure exceptional service quality

• Good communication skills in French
• Intermediate knowledge of English
• Excellent understanding of all spa services, including benefits, indications, and contraindications
• Ability to handle stress in a positive and effective manner
• Genuine interest in and ability to deliver exceptional service
• Solid computer skills, including working knowledge of MS Word, Excel, and Lotus Notes
• Must be available to work weekends, days, evenings and holidays

Previous experience and knowledge of spa operations is an asset

• Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
• Discounts at MARCUS Restaurant and the Guerlain Spa
• Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
• Complimentary meals per shift at Café 1440
• Employer-contributed retirement plan
• Paid vacation plus two additional floating holidays per year
• Strong training and development programs
• Employee travel program, including complimentary stays at Four Seasons properties worldwide