Key user wms

• Manage incidents and bugs: receive and process incidents and application malfunctions reported by field teams via tickets
• resolve simple bugs and propose workarounds for more complex incidents
• analyze incidents in depth
• ensure follow-up and reporting of detected bugs until resolution
• Operational support and user support: provide assistance to operational teams and key users in handling new features or during malfunctions
• adapt communication according to the interlocutor
• present and train users on new processes and tools, and manage training sessions
• Process management and improvement: know in detail the processes of your building and partially those of other buildings to ensure continuity in case of absence
• identify process improvement needs, propose solutions and perform simple ROI
• participate in the construction and execution of application testing
• WMS administration and configuration: maintain and evolve WMS, performing tests, validations and simple configurations
• create dashboard mockups and extractions for operations monitoring and decision-making
• Documentation and reporting: write and keep training materials, procedures, configuration guides and other documents up to date
• ensure follow-up of planned actions and implement regular reporting to the manager

• Master's degree in logistics or Master of Information Systems (MSI)
• At least 1 year of professional experience, ideally in distribution, logistics, or industry
• Knowledge of warehouse management software (WMS) in general
• Expertise in WMS software (e.g., Manhattan) / WCS and incident management tools like JIRA is a plus
• Organizational skills and rigor
• Excellent interpersonal skills with all hierarchical levels
• Open-mindedness
• Enjoy working on-site

Expertise on WMS software (type Manhattan) / WCS and incident management tools such as JIRA

• Employee discounts on showroomprive.com and beauteprivee.fr
• Swile card for restaurant vouchers
• CSE offering multiple advantages
• Referral program
• Many events: integration mornings, Showroom Story - Happy Hour to celebrate group successes, inspiring conferences, quarterly Q&A sessions with management