Head of Order to Serve GSA MCO Emplois | Sanofi (Francfort-sur-le-Main)

Description du poste

The Head of Order to Serve GSA MCO leads country-level Order to Serve (O2S) operations within Sanofi's Global Finance Services (GFS) / Business Operations organization. GFS provides end-to-end services globally, covering Order to Cash (O2C), Customer-Invoicing-to-Cash (CI2C), and Account-To-Report (A2R) service lines, plus Global Centers of Excellence and Global Hubs. This role oversees the Progressive expansion from CI2C to a fully integrated end-to-end O2C process, serving as the single point of contact between local teams, Budapest Hub, Supply Chain, and business stakeholders across GSA MCO (domestic, export & intercompany flows). Without having disciplinary leadership responsibility for teams, a well-founded leadership charisma is required to influence stakeholders on different seniority levels while being part of the international Finance Leadership team.

Responsabilités

Oversee end-to-end O2S services: Customer Master Data, Order Management, and Customer Contact Management
Monitor operational KPIs and drive continuous improvement
Provide and communicate service dashboards
Conduct internal/external benchmarking and implement best practices
Act as BO representative in local committees
Lead operational governance committees
Build a collaborative culture across O2C teams and the Budapest Hub
Implement Global Core Model standards and manage local deviations
Develop and manage local policies, procedures, RACI, workflows, and interaction models
Minimize business disruption during transitions
Partner with Supply Chain, Trade, Finance, and process owners to drive end-to-end process efficiency
Collaborate with GPOs, GPLs, Regional Process Managers, and Budapest Hub on key O2S projects
Serve as escalation point between Hub teams and local functions
Champion process simplification, automation, and digitalization
Ensure compliance with Internal Control and SOX standards
Define and implement local target operating model
Lead deployment of new tools and systems
Drive change management
Conduct impact assessments and prepare the organization for transitions
Identify risks and execute mitigation plans
Support post-implementation stabilization and continuous improvement
Serve as focal point for communication on transformation initiatives
Maintain close working relationships with MCO CFO, MCO Head of Treasury, and MCO Trade heads
Collaborate with local CI2C teams, Supply Chain Organization, and Sanofi GBUs
Interface between Budapest Hub and local functions for escalation and issue resolution

Exigences

5–10 years of experience in customer service operations
Experience working within a Shared Services / BPO model
International background with multicultural exposure
Proven project management experience
Strong expertise in sales order management and/or claims & disputes
Deep understanding of process interdependencies with Customer Engagement, Customer Fulfillment, Quality, Trade, and Finance functions
Ability to navigate transactional details while understanding the broader business context and root causes
End-to-end O2C mindset with strong cross-functional and transversal collaboration skills
Excellent communication, problem-solving, and customer-oriented approach
Strong delivery focus with ability to organize, prioritize, and structure tasks
Flexible and adaptable to changing business environments and requirements
Proficient in SAP / Salesforce
Fluent in German and English

Souhaitable

Experience in Sanofi SC, Business Operations, or an i.O2C team in another pharma organization
SAP S/4HANA implementation experience

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Head of Order to Serve GSA MCO

Description du poste

Responsabilités

Exigences

Souhaitable

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