Guest Experience Manager Emplois | Fairmont Le Manoir Richelieu (Bangkok)

Nouveau

Assistant Manager, Front Office

We invite you to join the world of luxury hospitality at Fairmont Palliser as ou...

Emplacement

Canada , Calgary

Salaire:

Non fourni

Fairmont Le Manoir Richelieu

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Minimum of 2 years of experience in Rooms Division with a strong foundation in Front Office operating systems
Previous supervisory experience and a strong desire to develop as a leader
Proven leadership experience in training, mentoring, and developing teams while driving innovation and best practices
Demonstrated ability to professionally address and resolve complex challenges across all levels
A post-secondary degree in Hospitality or Business is an asset, but all disciplines are welcome
Thrives in fast-paced environments, embraces learning, and stays committed to growth
Willingness to work flexible hours, including shift work, weekends, and public holidays, as required
Highly organized, adaptable, and able to thrive under pressure in a fast-paced, dynamic environment
Excellent verbal and written communication skills
Committed to fostering an open, engaging, and trusting work environment that aligns with the company’s mission, brand promise, and values

Responsabilités

Assist the Front Office Manager in executing departmental goals, including guest satisfaction, loyalty program enrollment and management, upsell revenues, and colleague engagement
Lead and coach colleagues to provide luxury guest service, ensuring personalized and memorable experiences
Conducts training, coaching and assessments on Fairmont, Accor and LQA service standards and fosters a culture of engaging, personalized service in the department
Serve as the first point of contact for escalations, identifying and resolving guest concerns urgently, either in person or in writing
Manage and oversee arrivals and departures to ensure smooth operations and the highest level of guest satisfaction
Take an active role in day-to-day Front Office operations, ensuring a seamless guest experience
Meet and greet VIP guests, escort them to their rooms, and follow up to ensure their comfort throughout their stay
Act as Manager on Duty, serving as a resource and support to all departments to ensure the smooth overall operation of the hotel in the absence of Department Heads and other Managers
Manage, train, develop, and motivate all colleagues reporting to this position to enhance performance and guest satisfaction
Develop, implement, and maintain an upsell incentive program to motivate employees and maximize hotel revenue

Ce que nous offrons

Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties
Special dining and wellness discounts
Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees
Company-matched pension plan
RRSP & TFSA options
Complimentary meal in staff cafeteria during shifts

Temps plein

Guest Experience Manager

Diriger notre équipe Guest Experience au sein de notre Designer Outlet McArthurG...

Emplacement

France , Roubaix

Salaire:

Non fourni

McArthurGlen

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Passion pour l’excellence et le service client
Expérience confirmée en management d’équipes orientées client
Solide expérience opérationnelle dans un environnement premium (retail, hôtellerie, événementiel)
Excellentes compétences en communication à tous les niveaux
Maîtrise parfaite du français et de l’anglais
Capacité à anticiper, résoudre les problèmes et atteindre les objectifs

Responsabilités

Encadrer et motiver les équipes internes et externes : Conseillers en expérience client
Salon visiteurs
Concierges / hôtesses
Prestataires de services (parking premium, achats « mains libres »)
Assurer une expérience client irréprochable, conforme aux standards McArthurGlen
Définir et suivre les indicateurs clés de performance liée à la satisfaction et à la rentabilité
Innover et enrichir les services proposés en anticipant les tendances du marché
Recruter, former et développer les talents de votre équipe
Collaborer avec les autres départements pour garantir la mise en œuvre des activités clés
Assurer des permanences en tant que Duty Manager (y compris certains week-ends)

Ce que nous offrons

Prime de performance attractive jusqu’à 20%
Prime de bien-être (d’un montant fixe que vous pouvez utiliser pour le yoga, l’équipement de gym, et plus généralement pour tout ce qui favorise votre santé)
2 jours de congé de bénévolat par an
Remises spéciales dans nos Designer Outlets
Travail hybride - nous faisons tout notre possible pour laisser place à la flexibilité
Organisation internationale avec la possibilité de travailler avec des collègues dans 8 pays
Accès à LinkedIn Learning dès votre premier jour avec un accès à plus de 16 000 cours
Développement individuel grâce à des formations spécifiques, des projets et missions permettant de se dépasser, des opportunités à l’international
Culture d’entreprise basée sur des valeurs fortes : cadre inclusif et collaboratif

Temps plein

Agent Guest Experience

Conçu dans un style contemporain, l’hôtel 5 étoiles Sofitel Marrakech Palais Imp...

Emplacement

Morocco , Marrakesh

Salaire:

Non fourni

Fairmont Le Manoir Richelieu

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Diplôme en management hôtelier ou en hébergement
Capacités de communication orale et écrite
Sens d’écoute et d’empathie
Sens de l’organisation
curiosité

Responsabilités

Accueillir les clients tout en respectant les scripts et les standards ACCOR
S’occuper des Check-in des clients membres et VIP
Être créateur de l’expérience client
Traiter et suivre les réclamations des clients d’une manière proactive et professionnelle
S’assurer que toutes les chambres attribuées aux VIP, sont inspectées et que les amenities sont mises en place avant le Check-in
Personnaliser le service, selon les besoins des clients
Planifier des appels de courtoisie afin de s’assurer du bon déroulement du séjour des clients
Fournir un service anticipatif, sur mesure, intuitif et transparent lors du traitement des demandes des clients
Optimiser les revenues à travers la vente incitative
Faire le suivi des commentaires clients, partager les feedbacks avec la direction et proposer des plans d’action

Temps plein

Nouveau

Chargé(e) de Réservations - Cluster

Within the Evok Collection hotel group, the Cluster Reservations Officer embodie...

Emplacement

France , Paris

Salaire:

2500.00 - 2700.00 EUR / Mois

Evok Collection

Date d'expiration

Jusqu'à nouvel ordre

Exigences

At least 3 years’ experience in hotel reservations or within a five-star establishment
Experience in a cluster or multi-property environment is highly desirable
Fluency in French and English (written and spoken)
Fluency in Spanish or Italian (B2 level) is highly desirable
Proficiency in PMS systems (Opera, Protel, Mews or equivalent)
Good knowledge of distribution channels (GDS, OTA, Channel Manager)
An understanding of revenue management and commercial performance
Proactive with a flair for analysis and results
Keen attention to detail and customer experience
Excellent communication skills and interpersonal skills

Responsabilités

Embody the brand’s spirit of luxury, lifestyle and experiential engagement in every interaction
Provide a personalised, warm and elegant service, even before the customer arrives
Build an emotional connection with leisure, VIP, influencer and corporate clients
Anticipate expectations and offer bespoke experiences that reflect the brand’s identity
Manage individual and group bookings for several hotels within the cluster
Handle enquiries via telephone, email, the website, GDS, OTAs and partners
Ensure that guest details, preferences and booking history are entered accurately into the PMS
Ensure a consistent guest experience across the various properties
Manage enquiries regarding groups, weddings, private events and signature experiences
Work closely with the sales, events and operations teams

Temps plein

Housekeeper

At Huttopia, we believe work should have meaning—and what better way than to mak...

Emplacement

United States , Adirondacks; Southern Maine; White Mountains; Berkshire

Salaire:

Non fourni

huttopia

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Friendly and outdoorsy, creating a positive and memorable guest experience in the great outdoor
Detail-oriented, with a strong focus on cleanliness and quality
Dynamic, able to work efficiently in a fast-paced environment
Team player, ready to collaborate with colleagues to achieve shared goals
Must already possess valid work authorization (visa) for employment in the United States

Responsabilités

Keep our accommodations spotless and comfortable, ensuring every guest feels right at home
Clean and restock rooms and rentals, ensuring a spotless and welcoming environment for our guests
Maintain cleanliness in common areas such as bathrooms, showers, bar & restaurant, and reception area
Make beds and manage bedding deliveries, ensuring guest comfort at all times
Perform any other tasks requested by team leaders or management to support the team and enhance guest experiences

Ce que nous offrons

Onsite Lodging: Possible, depending on availability
Opportunity for growth: After one season, you may take on responsibilities such as Department Manager or Site Director

Temps plein

Nouveau

Réceptionniste Spa Guerlain

The Guerlain Spa at Four Seasons Montreal is seeking a receptionist to act as an...

Emplacement

Canada , Montreal

Salaire:

Non fourni

Four Seasons

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Good communication skills in French
Intermediate knowledge of English
Excellent understanding of all spa services, including benefits, indications, and contraindications
Ability to handle stress in a positive and effective manner
Genuine interest in and ability to deliver exceptional service
Solid computer skills, including working knowledge of MS Word, Excel, and Lotus Notes
Must be available to work weekends, days, evenings and holidays

Responsabilités

Provide personalized, courteous, and professional service to all guests while respecting Guerlain’s rituals and standards
Promote, sell, and coordinate spa services and products tailored to each guest’s individual needs
Demonstrate in-depth knowledge of Guerlain treatments, products, and brand identity to effectively advise clients
Efficiently manage reservations, guest check-ins, billing, and all opening and closing procedures at the spa
Maintain a clean, organized, and fully operational environment in collaboration with internal teams
Offer regular feedback to management on guest experiences to ensure exceptional service quality

Ce que nous offrons

Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
Discounts at MARCUS Restaurant and the Guerlain Spa
Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
Complimentary meals per shift at Café 1440
Employer-contributed retirement plan
Paid vacation plus two additional floating holidays per year
Strong training and development programs
Employee travel program, including complimentary stays at Four Seasons properties worldwide

Temps partiel

Nouveau

Suite Attendant

The Suite Attendant plays a key role in delivering exceptional guest experiences...

Emplacement

Canada , Calgary

Salaire:

Non fourni

Fairmont Le Manoir Richelieu

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Previous housekeeping experience in a hotel or hospitality environment is preferred
Experience working in a fast-paced service environment is an asset
Embrace the company brand promise and luxury in your role and in all your interactions
Foster an inclusive environment where every individual feels valued and respected
Ability to stand and walk for extended periods throughout the shift while performing repetitive housekeeping duties, including bending, kneeling, crouching, reaching, and twisting while cleaning guest rooms and bathrooms
Frequent lifting and carrying of linens, towels, cleaning supplies, and equipment up to 30 lbs, as well as pushing and pulling fully stocked housekeeping carts
Physical stamina and dexterity required to perform tasks such as bed making, mattress lifting, vacuuming, and maneuvering furniture, with occasional use of ladders, stairs, or step stools to access elevated areas
Must be legally eligible to work in Canada

Responsabilités

Clean and service assigned guest suites according to established housekeeping standards and procedures
Make beds, replace linens, and terry from guest rooms
Vacuum carpets, dust furniture, clean inside windows, and maintain overall room cleanliness
Thoroughly clean and sanitize bathrooms including sinks, bathtubs, showers, mirrors, and toilets
Replenish all in-room amenities and guest supplies to ensure comfort and convenience
Maintain proper use of all cleaning equipment and products while adhering to safety procedures
Ensure housekeeping carts and supply areas are fully stocked and organized daily
Track, update, and manage assigned room statuses throughout the shift
Complete room assignments efficiently while maintaining attention to detail and quality standards
Report any maintenance issues, damages, or safety concerns promptly to the appropriate department

Ce que nous offrons

Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties and Marriott properties
Special dining and wellness discounts

Temps plein

Guest experience agent

The Renaissance Paris Arc de Triomphe is a 5-star lifestyle hotel in the heart o...

Emplacement

France , Paris

Salaire:

2290.00 EUR / Mois ▼

Hively Hospitality

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Passion for the hospitality industry
Hotel Management training
First similar experience in Hospitality
Perfect mastery of English
Mastery of a third language is a plus
Comfortable with hotel software, especially Opera
Proactive and attentive to anticipate client needs
Recognized for organizational skills, initiative, and service mindset
Great adaptability and ability to collaborate with team members and other hotel departments

Responsabilités

Welcome clients warmly and personally
Ensure check-in/check-out according to Marriott standards
Secure reservations and payments
Promote the Marriott Bonvoy program
Inform and accompany clients throughout their stay
Create Magic Moments and guarantee client satisfaction
Update client profiles and internal tools
Process client requests (emails, partner platforms)
Monitor arrivals and special requests on Opera PMS

Ce que nous offrons

13th month after 3 months of seniority, paid monthly
Company Savings Plan with employer contribution
Food benefits (170€/month)
Extra hours worked give right to additional rest days
Preferential rates in our network of establishments (Hively Hospitality and Marriott)
Health insurance and provident fund with maximum coverage
Access to our Fitness room
Membership to a web platform with discounts on everyday products (cinema, amusement parks, groceries, gyms...)

Temps plein

Guest Experience Manager

Fairmont Le Manoir Richelieu

Emplacement:
Thailand , Bangkok

Catégorie:
Hôtellerie et tourisme

Type de contrat:
Non fourni

Salaire:

Description du poste:

Responsabilités:

Exigences:

Souhaitable:

Informations supplémentaires:

Offre publiée:
25 mars 2026

Vous cherchez plus d'opportunités ? Recherchez d'autres offres d'emploi qui correspondent à vos compétences et à vos intérêts.

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Description du poste:

Responsabilités:

Exigences:

Souhaitable:

Informations supplémentaires:

Offre publiée:25 mars 2026

Vous cherchez plus d'opportunités ? Recherchez d'autres offres d'emploi qui correspondent à vos compétences et à vos intérêts.

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Emplacement:
Thailand , Bangkok

Catégorie:
Hôtellerie et tourisme

Type de contrat:
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Offre publiée:
25 mars 2026