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Guest Experience Manager

McArthurGlen

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Emplacement:
France , Roubaix

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Catégorie:
Hôtellerie et tourisme

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Type de contrat:
Non fourni

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Salaire:

Non fourni
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Description du poste:

Diriger notre équipe Guest Experience au sein de notre Designer Outlet McArthurGlen Roubaix. En raison de la nature du poste, celui-ci est basé sur site. Votre semaine de travail comprend quatre jours à l’accueil des invités et une journée en back-office. Ce poste exige une présence sur site tous les samedis.

Responsabilités:

  • Encadrer et motiver les équipes internes et externes : Conseillers en expérience client
  • Salon visiteurs
  • Concierges / hôtesses
  • Prestataires de services (parking premium, achats « mains libres »)
  • Assurer une expérience client irréprochable, conforme aux standards McArthurGlen
  • Définir et suivre les indicateurs clés de performance liée à la satisfaction et à la rentabilité
  • Innover et enrichir les services proposés en anticipant les tendances du marché
  • Recruter, former et développer les talents de votre équipe
  • Collaborer avec les autres départements pour garantir la mise en œuvre des activités clés
  • Assurer des permanences en tant que Duty Manager (y compris certains week-ends)
  • Respecter les politiques internes et les normes santé, sécurité et environnement

Exigences:

  • Passion pour l’excellence et le service client
  • Expérience confirmée en management d’équipes orientées client
  • Solide expérience opérationnelle dans un environnement premium (retail, hôtellerie, événementiel)
  • Excellentes compétences en communication à tous les niveaux
  • Maîtrise parfaite du français et de l’anglais
  • Capacité à anticiper, résoudre les problèmes et atteindre les objectifs

Souhaitable:

  • Une autre langue est un atout
  • Expérience dans l’hôtellerie, l’aérien ou un secteur similaire est fortement appréciée
Ce que nous offrons:
  • Prime de performance attractive jusqu’à 20%
  • Prime de bien-être (d’un montant fixe que vous pouvez utiliser pour le yoga, l’équipement de gym, et plus généralement pour tout ce qui favorise votre santé)
  • 2 jours de congé de bénévolat par an
  • Remises spéciales dans nos Designer Outlets
  • Travail hybride - nous faisons tout notre possible pour laisser place à la flexibilité
  • Organisation internationale avec la possibilité de travailler avec des collègues dans 8 pays
  • Accès à LinkedIn Learning dès votre premier jour avec un accès à plus de 16 000 cours
  • Développement individuel grâce à des formations spécifiques, des projets et missions permettant de se dépasser, des opportunités à l’international
  • Culture d’entreprise basée sur des valeurs fortes : cadre inclusif et collaboratif

Informations supplémentaires:

Offre publiée:
18 janvier 2026

Type d'emploi:
Temps plein
Type de travail:
Travail sur site
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