Guest Experience ambassador Emplois | Four Seasons (Montreal)

Guest Experience ambassador

Four Seasons

Emplacement:
Canada , Montreal

Catégorie:
Hôtellerie et tourisme

Type de contrat:
Non fourni

Salaire:

Non fourni

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Description du poste:

The Guest Experience Ambassador is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct their comments, questions, suggestions and concerns.

Responsabilités:

Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment
Check out guest, prepare and explain the bill
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests
Check-in guest in an efficient and friendly manner
Assure that guest is assigned to the proper room type and the correct rate is charged
Arrange for luggage to be delivered to guest room and issue correct keys
Check-out guest at end of stay
Ascertain guest satisfaction, collects keys, post late charges and present bill to guest
Settle bill accurately through credit card or cash transaction
Maintain a balanced bank assigned by the hotel
Make change, cash checks and exchange foreign currency
Reconcile all transactions at the close of each shift
Handle all guest interactions with the highest level of hospitality and professionalism
Accommodating special requests whenever possible
Resolving customer complaints
Assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions
Respond to all guest requests in an accurate and timely manner
Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
Accept reservations, changes and cancellations in the absence of Reservations Department Staff
Answer guest calls and direct the guest appropriately in the absence of a Communication Operator

Exigences:

Excellent communication skills in French, both spoken and written
An intermediate knowledge of English is necessary to understand the needs of international customers, explain the services offered, and ensure a personalized experience
Previous luxury hotel front desk experience preferred
Must have excellent customer service and guest contact skills
Candidates must be outgoing and enjoy helping others
Candidates with a degree in hospitality, or similar, are preferred
Ability to quickly and positively establish rapport is required
Above average communication skills - both written and oral - are required
Ability to cope with stress and to work in a high-volume operation
Ability to multi-task and complete tasks by established deadlines
Available to work at any shift including, morning, afternoon, evening and overnight

Souhaitable:

Previous luxury hotel front desk experience
Candidates with a degree in hospitality, or similar

Ce que nous offrons:

Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
Discounts at MARCUS Restaurant and the Guerlain Spa
Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
Complimentary meals per shift at Café 1440
Employer-contributed retirement plan
Paid vacation plus two additional floating holidays per year
Strong training and development programs
Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability)

Informations supplémentaires:

Offre publiée:
16 janvier 2026

Type d'emploi:

Temps partiel

Type de travail:

Travail sur site

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Partager le lien de l'offre:

Guest Experience ambassador

Four Seasons

Emplacement:
Canada , Montreal

Catégorie:
Hôtellerie et tourisme

Type de contrat:
Non fourni

Salaire:

Description du poste:

Responsabilités:

Exigences:

Souhaitable:

Informations supplémentaires:

Offre publiée:
16 janvier 2026

Vous cherchez plus d'opportunités ? Recherchez d'autres offres d'emploi qui correspondent à vos compétences et à vos intérêts.

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Guest Experience ambassador

Four Seasons

Emplacement:Canada , Montreal

Catégorie:Hôtellerie et tourisme

Type de contrat:Non fourni

Salaire:

Description du poste:

Responsabilités:

Exigences:

Souhaitable:

Informations supplémentaires:

Offre publiée:16 janvier 2026

Vous cherchez plus d'opportunités ? Recherchez d'autres offres d'emploi qui correspondent à vos compétences et à vos intérêts.

Emplois similaires pour Guest Experience ambassador

Cluster Director of Leisure Sales – Orient Express Trains & Hotels Italy

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Éducateur Spécialisé

Chef de secteur GMS - FRAIS

Chef de secteur GMS - DPH

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Développeur FullStack

Emplacement:
Canada , Montreal

Catégorie:
Hôtellerie et tourisme

Type de contrat:
Non fourni

Offre publiée:
16 janvier 2026