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General Assistant

deliveroo.co.uk Logo

DELIVER

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Emplacement:
France , Courbevoie

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Catégorie:
Hôtellerie et tourisme

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Type de contrat:
Non fourni

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Salaire:

Non fourni
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Description du poste:

Le poste d'employé(e) polyvalent(e) recouvre une large gamme de tâches liées au site Éditions. Vous serez responsable du bon déroulement des opérations : gérer la zone de dispatch des plats de manière rapide et efficace, faire le lien avec tous les restaurants partenaires pour livrer les plats en respectant nos KPI, répondre aux réclamations client au téléphone en utilisant notre processus d'escalade interne et prendre toutes les initiatives nécessaires pour garantir un parcours client réussi. L'un des critères de ce poste est votre capacité à endosser tous les rôles sur le site.

Responsabilités:

  • Gérer le dispatch : remise des plats aux livreurs, gestion des réclamations client, contacts avec les cuisines et les livreurs pour identifier et résoudre les problèmes
  • Être à l'aise avec le fonctionnement d'une cuisine pour intervenir auprès de multiples partenaires
  • Vérifier que le site respecte les règles HACCP et de sécurité alimentaire
  • Collaborer avec le Site Manager et l'Assistant Manager pour garantir une haute qualité de service
  • Assurer l'ouverture et/ou la fermeture du site
  • Réaliser chaque jour des contrôles sur la sécurité alimentaire et signaler tout problème au responsable du site et au restaurant partenaire

Exigences:

  • Expérience d’1 an en restauration souhaitée
  • Excellente communication, à la fois écrite et orale
  • Capacité à anticiper et à prendre des initiatives
  • Formation premiers secours souhaitée (formation fournie si besoin)
  • Formation sécurité incendie souhaitée (formation fournie si besoin)
  • Formation en sécurité alimentaire souhaitée (formation fournie si besoin)
  • Anglais souhaité
Ce que nous offrons:
  • Paternity and maternity support
  • Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
  • Regular social events such as sports, breakfasts and occasional aperitifs
  • Headspace membership
  • Subsidised health insurance, with option to add family
  • Discounted access to Gymlib
  • Subsidised Navigo subscriptions for sustainable transport
  • Subsidy if you use a ‘green’ vehicle to commute
  • 25 days annual leave plus complementary rest days per year, which increase with length of time at the company
  • One day of paid leave per year to volunteer with a registered charity
  • Free Deliveroo Plus subscription
  • Monthly restaurant vouchers
  • Team lunches from the best local restaurants
  • Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
  • Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support

Informations supplémentaires:

Offre publiée:
22 janvier 2026

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