Front Desk Agent (Night) Emplois | Fairmont Le Manoir Richelieu (Mexico City)

Front Desk Agent (Night)

Fairmont Le Manoir Richelieu

Emplacement:
Mexico , Mexico City

Catégorie:
Hôtellerie et tourisme

Type de contrat:
Non fourni

Salaire:

Non fourni

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Description du poste:

A Modern Tale of Culture in the Heart of La Condesa. Perfectly located at the intersection of two must-visit, culture-rich neighborhoods, Mondrian Mexico City Condesa invites guests to experience a vibrant energy, captivating design, and a truly immersive spirit. Surrounded by art galleries, lively parks, and a constantly evolving culinary scene, the hotel captures the city’s creative soul through dynamic spaces, local essence, and an unmatched cultural spirit. Inside the masterpiece by renowned architect José Luis Benllinure, a vivid mural by Ara Starck sets the tone in each of the 183 rooms and suites: a hint of discoveries to come and a focal point amid serene, modern décor.

Responsabilités:

Actively welcome guests with a smile, greet, and check them in
Inform guests about the hotel, its services, the city, and local events
Ensure that all requests are handled accurately and receive the appropriate service, attention, and follow-up
Distinguish between types of guests and handle them appropriately: guests with confirmed or claimed reservations, walk-ins, VIP guests, groups, etc.
Follow the prescribed procedure for all arrivals, registration card modifications, special requests, rate changes, room changes, account inquiries, reservation inquiries, etc.
Attend to all guest requests, accidents, and/or thefts promptly, within a maximum response time of 20 minutes, and record all matters in Nuvola or the hotel’s specific logging process
Relay all guest feedback to the Shift Manager so that appropriate actions can be taken
Ensure guest privacy and security, do not disclose confidential guest information, and ensure processes align with Mondrian Mexico City’s confidentiality standards
Ensure that correct policy procedures and standards are followed
Comply with the hotel’s credit policy regarding cash payments, credit card payments, company accounts, voucher payments, third-party payments, international currency, etc.
Focus on upselling to maximize rates
Ensure that work areas are clean and maintained at all times
Maintain and effectively use guest profiles through Opera Cloud
Be fully informed about events taking place at the hotel
Maintain a positive attitude and pay attention to detail throughout the shift
As an important part of a team, you will try to assist coworkers who need help, both within the department and in other departments
Remain calm during busy periods to work efficiently and ask for help when needed
Any other reasonable task assigned by the supervisor or manager
We recognize that we are in the hospitality industry, and this may require us to provide lateral service. Occasionally, we will ask each team member to perform various related tasks as needed, in the interest of providing exceptional customer service

Exigences:

1 year of experience in a similar position (night)
Conversational and written English skills
Experience in the luxury segment preferred

Informations supplémentaires:

Offre publiée:
25 mars 2026

Type d'emploi:

Temps plein

Type de travail:

Travail sur site

Fairmont Le Manoir Richelieu - Toutes les offres d'emploi

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Front Desk Agent (Night)

Fairmont Le Manoir Richelieu

Emplacement:
Mexico , Mexico City

Catégorie:
Hôtellerie et tourisme

Type de contrat:
Non fourni

Salaire:

Description du poste:

Responsabilités:

Exigences:

Informations supplémentaires:

Offre publiée:
25 mars 2026

Vous cherchez plus d'opportunités ? Recherchez d'autres offres d'emploi qui correspondent à vos compétences et à vos intérêts.

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Front Desk Agent (Night)

Fairmont Le Manoir Richelieu

Emplacement:Mexico , Mexico City

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Type de contrat:Non fourni

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Description du poste:

Responsabilités:

Exigences:

Informations supplémentaires:

Offre publiée:25 mars 2026

Vous cherchez plus d'opportunités ? Recherchez d'autres offres d'emploi qui correspondent à vos compétences et à vos intérêts.

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Mexico , Mexico City

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Hôtellerie et tourisme

Type de contrat:
Non fourni

Offre publiée:
25 mars 2026