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Floor Manager

polene-paris.com Logo

Polène

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Emplacement:
France , Paris

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Catégorie:
Ventes

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Type de contrat:
Non fourni

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Salaire:

Non fourni
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Description du poste:

Fondée en 2016, la maison de maroquinerie française Polène se distingue par son savoir-faire artisanal d’excellence en créant des pièces intemporelles, au design organique directement inspiré de la nature. Dans un contexte de forte croissance et d’expansion internationale, nous structurons notre activité en 2025 et nous entourons des meilleurs talents afin de déployer une expertise fine à tous les niveaux de notre organisation. Notre positionnement résolument artistique s’inscrit dans l’élévation de notre gamme de sacs et bijoux, soutenue par 800 artisans au sein de nos ateliers espagnols d’Ubrique. L’histoire de Polène peut s’écrire avec vous : rejoignez-nous pour contribuer à cette aventure, en créant une expérience client d’excellence au sein de nos boutiques au rayonnement international.

Responsabilités:

  • Manager une équipe de vente
  • Assurer l’alignement avec l’équipe concernant le déploiement de la stratégie Polène
  • Animer l'équipe afin de favoriser la collaboration et le sentiment d’appartenance
  • Définir, fédérer et motiver les actions prioritaires de développement individuel des compétences
  • Identifier les réussites et axes d'amélioration de l’équipe et mener les plans d’actions associés
  • Réaliser le planning de votre secteur
  • Piloter une activité
  • Suivre les indicateurs clés de vente
  • Animer chaque jour des morning briefs
  • Centraliser et assurer la remontée des informations terrains utiles au développement des ventes
  • Offrir à notre clientèle une excellence de service
  • Être le garant des ouvertures / fermetures du point de vente
  • Suivre le merchandising de la boutique
  • Veiller au respect de toutes les procédures, normes de sécurité, exigences internes et disposition légales
  • Être ambassadeur de la Maison Polène
  • Faire des retours qualitatifs et quantitatifs réguliers sur le trafic et la typologie client
  • Prendre en charge tout type de contentieux
  • Assurer le traitement et le suivi des litiges/SAV

Exigences:

  • Au contact d’une clientèle haut de gamme et internationale depuis au moins 4 ans sur un poste similaire, idéalement dans le secteur du luxe et/ou de la maroquinerie
  • A déjà managé une équipe entre 5 et 10 personnes
  • Forte sensibilité pour nos produits, le savoir-faire et l’artisanat maroquinier
  • S’intègre facilement dans une équipe et a un réel esprit collaboratif et d’entraide
  • D'un naturel avenant et possède une aisance relationnelle naturelle
  • Sens très aigu du service, rigueur, proactivité et grand sens du détail
  • Beaucoup d’autonomie et d’une grande capacité d’adaptation
  • Dynamisme à toute épreuve
  • Capable de délivrer une expérience remarquable à notre clientèle très exigeante, aussi bien en français qu’en anglais

Souhaitable:

Idéalement dans le secteur du luxe et/ou de la maroquinerie

Ce que nous offrons:
  • Abonnement sport et bien-être ClassPass
  • Accès aux réseaux de crèches People and Baby et Les Petits Chaperons Rouges
  • 25 jours de congés par an et 8 jours de RTT
  • Mutuelle Alan prise en charge à 60%
  • Remboursement de votre titre de transport à 50% ou le forfait mobilité durable à hauteur de 40€/mois

Informations supplémentaires:

Offre publiée:
11 décembre 2025

Type d'emploi:
Temps plein
Type de travail:
Travail sur site
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