Employé relation clients

• Welcome, inform, guide and offer services to customers according to their needs (delivery, assembly, financing, etc.)
• At checkout: assist customers with purchase registration and accompany them on processes related to loyalty cards, financing, etc.
• Ensure customers always have purchasing aids in the store (carts, bags, etc.)
• At merchandise pickup/transport: ensure proper control of prepared merchandise before handing over to customer or carrier in compliance with procedures
• At after-sales service counter: welcome customers with kindness for returns/exchanges and manage complaints
• Welcome children to our play area and animate while respecting safety rules
• Depending on experience, may manage the floor according to customer flow (opening/closing checkouts or counters, necessary reinforcements, break management)

• Likes customer contact and comfortable approaching customers in a friendly and polite manner
• Curious and flexible, able to adapt to various tasks in customer relations (welcome, checkout, carts, after-sales service, merchandise pickup)
• Appreciates teamwork
• Customer contact person for all services
• Required aptitude: Will use various computer systems after training to document/follow all internal procedures
• Previous experience in Sales or Customer Relations, ideally in a very dynamic environment

Previous experience in Sales or Customer Relations in a very dynamic environment

• 13th month bonus
• Variable compensation share linked to overall economic performance
• Quality health mutual from arrival
• Seniority bonus (after 2 years)
• Additional vacation days for seniority (after 3 years)
• Possibility to have a healthy and varied lunch for less than €3
• 15% personal discount on IKEA purchases