Employé Relation clients, IKEA

IKEA

Emplacement:
France, Nice

Catégorie:
Service Client

Type de contrat:
Contrat de travail

Salaire:

1840.00 EUR / Mois

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Description du poste:

As a Customer Relations employee, your role is to welcome, inform, guide, and offer services to customers based on their needs. You will work in a dynamic environment, ensuring a pleasant and positive experience for all customers and visitors.

Responsabilités:

Welcome, inform, guide, and offer services to customers based on their needs (e.g., delivery, assembly, financing)
At checkout, assist customers with recording their purchases and accompany them on processes related to loyalty cards, financing, etc.
Ensure customers always have shopping aids in the store (carts, bags, etc.)
At goods pickup/transport, ensure proper control of prepared goods before handing over to the customer or carrier in compliance with procedures
At the after-sales service counter, welcome customers kindly in the context of return/exchange policy and manage complaints
Welcome children in our play area and animate respecting safety rules
Depending on experience, manage the floor in agreement with the manager based on customer flow (opening/closing cash registers or counters, necessary reinforcements, breaks, etc.)

Exigences:

Likes customer contact
Comfortable approaching customers in a friendly and polite manner
Curious and flexible
Able to adapt to various tasks related to customer relations (welcome, cash registers, carts, after-sales service, goods exit)
Enjoys teamwork
Customer's main point of contact for all services
Required skill: Ability to use various IT systems after training to document/follow all internal procedures
Previous experience in Sales or Customer Relations, ideally in a very dynamic environment

Ce que nous offrons:

13th-month bonus
Variable compensation linked to overall economic performance
Quality health mutual from arrival
Seniority bonus (after 2 years)
Additional leave for seniority (after 3 years)
Possibility of a healthy and varied lunch for less than €3
Personal discount of 15% on IKEA purchases

Informations supplémentaires:

Offre publiée:
15 août 2025

Type d'emploi:

Temps plein

Type de travail:

Travail sur site

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Employé Relation clients