Employé Relation clients

• Welcome, inform, guide and offer customers services according to their needs (e.g.: delivery, assembly, financing)
• At checkout: assist customers with recording their purchases and accompany them on processes related to loyalty cards, financing etc.
• Ensure customers always have shopping aids in the store (carts, bags for example)
• At merchandise pickup/transport: ensure proper control of prepared merchandise before handing over to customer or carrier in compliance with procedures
• At after-sales service counter: welcome customers with kindness in the context of return/exchange policy and manage complaints
• Welcome children to our play area and animate while respecting safety rules
• Depending on experience at this position, may have mission to manage the floor, in agreement with manager, according to customer flow (opening/closing checkouts or counters, necessary reinforcement, break management...)

• Likes customer contact and comfortable approaching customers in a friendly and polite manner
• Curious and flexible, able to adapt to various tasks related to Customer Relations (reception, checkout, carts, after-sales service, merchandise pickup)
• Appreciates teamwork
• Customer point of contact for all services
• Required aptitude: Will use various computer systems after training to document/follow all internal procedures
• Previous experience in Sales or Customer Relations, ideally in a very dynamic environment

Previous experience in Sales or Customer Relations in a very dynamic environment

• 13th month bonus paid in 2 installments
• 15% discount on IKEA purchases
• Variable compensation share linked to overall economic performance
• Complete meal for less than €3
• Advantageous company mutual insurance from arrival
• Seniority bonus (after 2 years)
• Additional leave for seniority (after 3 years)